Oracle International Corporation

Xin Xu

Vishal Vishnoi

Srinivasa Phani Kumar Gadde

Mark Edward Johnson

Thanh Long Duong

Elias Luqman Jalaluddin

Manish Parekh

Crystal C Pan

Suman Mallapura Somasundar

Balakota Srinivas Vinnakota

Stevan Malesevic

Gautam Singaraju

Vladislav Blinov

Muruganantham Chinnananchi

Saba Amsalu Teserra

Shivashankar Subramanian

Jae Min John

Ahmed Ataallah Ataallah Abobakr

Stephen Andrew McRitchie

Fen Wang

Umanga Bista

Xinwei Zhang

Ping L Lin

Techniques are provided for generating training data to facilitate fine-tuning embedding models. Training data including anchor utterances is obtained. Positive utterances and negative utterances are generated from the anchor utterances. Tuples including the anchor utterances, the positive utterances, and the negative utterances are formed. Embeddings for the tuples are generated and a pre-trained embedding model is fine-tuned based on the embeddings. The fine-tuned model can be deployed to a system.

Training data generation to facilitate fine-tuning embedding models

Techniques are disclosed for providing a scalable multi-tenant serve pool for chatbot systems. A query serving system (QSS) receives a request to serve a query for a new skillbot. The QSS comprises a plurality of deployments, each of which is configured to host a plurality of machine-learning models, each machine-learning model being associated with a skillbot, each deployment including a serving container and a model manager container that hosts a model manager, the serving container including a plurality of sub-containers, each of which hosts one of the machine-learning models downloaded by the model manager. The QSS selects a first deployment to be assigned to the new skillbot based on a first criterion, and loads the machine-learning model associated with the new skillbot into the first deployment. The machine-learning model is trained to serve the query for the new skillbot. The query is served using the machine-learning model.

Fast and scalable multi-tenant serve pool for chatbots

Techniques are described for invoking and switching between chatbots of a chatbot system. In some embodiments, the chatbot system is capable of routing an utterance received while a user is already interacting with a first chatbot in the chatbot system. For instance, the chatbot system may identify a second chatbot based on determining that (i) such an utterance is an invalid input to the first chatbot or (ii) that the first chatbot is attempting to route the utterance to a destination associated with the first chatbot. Identifying the second chatbot can involve computing, using a predictive model, separate confidence scores for the first chatbot and the second chatbot, and then determining that a confidence score for the second chatbot satisfies one or more confidence score thresholds. The utterance is then routed to the second chatbot based on the identifying of the second chatbot.

Routing for chatbots

Techniques for automatically switching between chatbot skills in the same domain. In one particular aspect, a method is provided that includes receiving an utterance from a user within a chatbot session, where a current skill context is a first skill and a current group context is a first group, inputting the utterance into a candidate skills model for the first group, obtaining, using the candidate skills model, a ranking of skills within the first group, determining, based on the ranking of skills, a second skill is a highest ranked skill, changing the current skill context of the chatbot session to the second skill, inputting the utterance into a candidate flows model for the second skill, obtaining, using the candidate flows model, a ranking of intents within the second skill that match the utterance, and determining, based on the ranking of intents, an intent that is a highest ranked intent.

Automatic out of scope transition for chatbot

Techniques are disclosed for providing a scalable multi-tenant serve pool for chatbot systems. A query serving system (QSS) receives a request to serve a query for a skillbot. The QSS includes: (i) a plurality of deployments in a serving pool, and (ii) a plurality of deployments in a free pool. The QSS determines whether a first deployment from the plurality of deployments in the serving pool can serve the query based on an identifier of the skillbot. In response to determining that the first deployment cannot serve the query, the QSS selects a second deployment from the plurality of deployments in the free pool to be assigned to the skillbot, and loads a machine-learning model associated with the skillbot into the second deployment, wherein the machine-learning model is trained to serve the query for the skillbot. The query is served using the machine-learning model loaded into the second deployment.

A training request including an identifier that is indicative of a type of a machine learning (ML) model that is to be trained is received. A plurality of workers are maintained in a training pool, and a plurality of jobs are maintained in a queue of training jobs. Each worker is configured to train a particular type of ML model. Upon the training request being validated, a training job is created for the request and submitted to the queue of training jobs. For each type of ML model, a first metric and a second metric is obtained. A target metric is computed based on the first and the second metrics. The number of workers included in the training pool is modified based on the target metric.

Usage based resource utilization of training pool for chatbots

Growing community of inventors

San Jose, CA, United States of America

Xin Xu