Baidu Online Network Technology (Beijing) Co., Ltd.

Shanghai Xiaodu Technology Co. Ltd.

Xiantang Chang

Lifeng Zhao

Rongjie Chen

Shiwei Yan

Sheng Qian

Weigao Li

Qian Shen

Embodiments of the present disclosure provide a voice interaction method and apparatus for a customer service. The method includes: receiving customer demand information from a customer demand end, the customer demand information including a customer demand end identifier and a voice demand instruction; performing a speech recognition on the voice demand instruction; and if a demanded service type in the voice demand instruction is identified, sending a service-providing request to a service management system based on the demanded service type, the service-providing request including the customer demand end identifier and the demanded service type. The embodiments of the present disclosure realize the interaction between the customer demand end, the service management system and the customer by adopting the voice interaction method, so that the customer's demand can be quickly and intelligently recognized and the corresponding service can be provided.

Voice interaction method and apparatus for customer service

A method and apparatus for processing a task in a smart device are provided. A specific embodiment of the method includes: receiving service information sent by a server, the service information comprising task description information in a predetermined data format; analyzing the service information based on the predetermined data format to determine a to-be-processed task; arranging the to-be-processed task into a to-be-processed task queue; and processing a plurality of the to-be-processed tasks in the to-be-processed task queue. The embodiment improves the processing efficiency of to-be-processed tasks.

Method and apparatus for processing task in smart device

The present disclosure provides a method, an apparatus and a storage medium for a wake-up processing of an application, a first voice data input by a user is collected and recognized, and a wake-up operation is performed on a target application each time when it is recognized that a wake-up word of the target application is included in the first voice data, where the wake-up word of the target application appears one or more times in the first voice data. The method, apparatus and storage medium for the wake-up processing of the application provided by the present disclosure can wake up the target application when the wake-up word appears one or more times in the first voice data input by the user, thereby improving a wake-up accuracy of the application.

Method, apparatus and storage medium for wake up processing of application

The present disclosure provides a voice wakeup method, apparatus and system, a cloud server and a readable medium. The method comprises: receiving a first request input by the user in a voice manner after a smart device enters a voice recognition phase; judging whether the first request after semantic parsing is consistent with pre-stored wakeup words; determining that the received first request is used to re-wake up the smart device if the first request is consistent with the pre-stored wakeup words. According to the above technical solutions, after the smart device enters the voice recognition phase, if the received first request is the wakeup words, the smart device does not perform service satisfaction processing for the first request. Capability of recognizing that the first request is re-wakeup does not cause a command recognition error and thereby can satisfy the user's expectation. The voice wakeup solution according to the present disclosure can effectively process the user's request and thereby can effectively improve the user's experience in use.

Voice wakeup method, apparatus and system, cloud server and readable medium

The present disclosure provides a speech data processing method and apparatus, a device and a storage medium, wherein the method comprises: a client obtains speech data, uses a speech wakeup engine to perform wakeup recognition for the obtained speech data, and stores the obtained speech data in a cyclic buffer queue; the client obtains a wakeup recognition result returned by the speech wakeup engine upon completion of the wakeup recognition, and if the wakeup recognition result is acknowledged wakeup and it is determined that there occurs a case of oneshot currently, determines an interception starting position and obtains buffer data in the cyclic buffer queue from the interception staring position to an end of the queue, the buffer data at least including the content to be recognized; the client sends the buffer data to a speech recognition engine so that the speech recognition engine performs speech recognition for the content to be recognized in the buffer data. The technical solution of the present disclosure can be applied to improve accuracy of the speech recognition result and the like.

Speech data processing method and apparatus, device and storage medium

The present disclosure provides an audio playing method and device. The method may include the following. When a loading speed of a present audio file containing target audio content is changed during the present audio file is played, a target definition for playing the target audio content is determined. It is determined whether to report an audio file acquisition request to a server based on a preset strategy. When it is determined to report the audio file acquisition request to the server, the audio file acquisition request is reported to the server. The audio file acquisition request may include the target definition and an identifier of a target audio file containing the target audio content. An audio playing instruction sent by the server is acquired. The audio playing instruction may include the target audio file corresponding to the identifier and the target definition. The target audio file is played.

Audio playing method, apparatus, device and server

The present disclosure provides an electronic device-awakening method and apparatus, a device and a computer-readable storage medium. In embodiments of the present disclosure, the user's speech wakeup instruction which is used to awaken the electronic device is obtained, and then an audio data file is selected from at least two audio data files according to the speech wakeup instruction, as a wakeup answer file of the electronic device, so that the wakeup answer file of the electronic device can be played. Since there are more than one selectable audio data files, many types of prompt tones can be provided, thereby achieving the purpose of providing many types of wakeup prompts.

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Beijing, China

Xiantang Chang