Dell Software Inc.

Quest Software Inc.

Xiangrui Wang

Joseph Rustad

Christine Feldmann

Robert A Dickinson

Douglas Doe

Daniel Ivanisevic

Gia Duong Diep

Philip Jackson

Systems and methods are described for identifying, tracking, and customizing dependencies between components of a computing environment. By providing greater insight and transparency into dependencies, the systems and methods can facilitate modeling the underlying architecture of applications and computer hardware. As a result, IT personnel can better track relationships between components. Custom filtering tools can also provide IT personnel with tools to switch from different types of dependency views that focus on application-oriented views, hardware-oriented views, or other custom views. Model annotation tools can also enable IT personnel to customize a dependency model to reflect real-world application and hardware monitoring conditions.

System for inferring dependencies among computing systems

In one embodiment, a method includes identifying at least one transaction-path node as a problem node based, at least in part, on an analysis of end-to-end response times for a group of transactions. The method further includes determining one or more event types for the at least one transaction-path node. Also, the method includes, for each of the one or more event types, inferring a first event-relevance weight from an abstract model. The method also includes, for each of the one or more event types, inferring a second event-relevance weight from a concrete model. Furthermore, the method includes, for each of the one or more event types, determining an event relevance based, at least in part, on the first event-relevance weight and the second event-relevance weight. Additionally, the method includes identifying most-relevant events among a set of active events based, at least in part, on the determined event relevance.

System and method for determining relevant computer performance events

In one embodiment, a method includes operating at least one distributed software application. The method further includes receiving a web request from an end-user information handling system in connection with the at least one distributed software application. Further, the method includes generating a transaction identifier for the transaction. Moreover, the method includes processing the transaction. The processing includes generating backend-performance data indexed by the transaction identifier. Additionally, the method includes injecting the transaction identifier into a web response to the web request. Also, the method includes transmitting the web response to the end-user information handling system along a transmission path. In addition, the method includes, at a node along the transmission path, passively observing the response and generating end-user experience data therefrom.

System and method for correlating end-user experience data and backend-performance data

Growing community of inventors

Burlington, Canada

Xiangrui Wang