Intuit, Inc.

Xiangling Meng

Nhung Ho

Heather Simpson

Grace Wu

Meng Chen

Abhishek Jain

Ying Yang

Sameeran Kunche

Vincent Billaut

Jinlong Liu

A method may include receiving, from a software application, pre-signup data of a user, embedding the pre-signup data to obtain a pre-signup data vector, generating, by applying a topic model to the pre-signup data vector, a pre-signup topic vector, receiving action descriptions of actions of the software application, embedding the action descriptions to obtain action description vectors, generating, by applying the topic model to the action description vectors, action description topic vectors, generating scores by multiplying the pre-signup topic vector and the action description topic vectors, and recommending, to the user and using the scores, an action.

Action recommendation engine

A method is disclosed. The method includes: obtaining a help request associated with a user operating an application and a click stream of the user within the application; generating a feature data structure based on the help request and the click stream; generating, by applying the feature data structure to a machine learning model, a topic data structure including a plurality of scores corresponding to a plurality of topics; obtaining a plurality of topic distributions corresponding to a plurality of articles; identifying, by applying the topic data structure to the plurality of topic distributions, a subset of the plurality of articles for the user; and displaying, in response to the help request, a graphical user interface (GUI) including a plurality of links to the subset of the plurality of articles.

Machine learning suggested articles for a user

Certain aspects of the present disclosure provide techniques for determining content quality of a set of content item based on generating a score for each content item. An example technique includes using a trained content quality model to generate the score for each content item component. In such example, the model is trained using a calculated set of features associated with text and metadata of a content item in a training data set as well as a quality label for the content item. The model is trained by associating the set of features with the quality label for each content item in the training data.

Content quality management service

Growing community of inventors

Mountain View, CA, United States of America

Xiangling Meng