Microsoft Technology Licensing, LLC

Wing Man Yim

Jon Barry Avner

Shane Brady

Andrey Lukyanov

Selim Yazicioglu

Haruya Shida

Colin Nash

Brent Alinger

Adam B Meltzer

Jon Avner

Alerts based on detected hardware and/or software problems in a complex distributed application environment are mapped to recovery actions for automatically resolving problems. Non-mapped alerts are escalated to designated individuals or teams through a cyclical escalation method that includes a confirmation hand-off notice from the designated individual or team. Information collected for each alert as well as solutions through the escalation process may be recorded for expanding the automated resolution knowledge base.

Automated recovery and escalation in complex distributed applications

Load balancer management is described herein. In one implementation a load balancer system includes servers for hosting content on a network site, disparate load balancers that manage the servers to substantially balance data communications across the servers, and a load balancer management service which includes an application program interface (API) that provides for universal communication with the different interfaces of the disparate load balancers. Each of the disparate load balancers may be controlled via a different interface. The API is configured to receive an instruction set to manage the disparate load balancers, and to communicate the instruction set as translated instruction sets to each of the disparate load balancers via the respective different interfaces. The load balancer management service can be implemented as a Web-based service.

Load balancer management

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Wing Man Yim