Microsoft Technology Licensing, LLC

Wilson Li

Jon Barry Avner

Frank Byrum

Mayank Mehta

Christopher Barnes

An Yan

Mayerber Loureiro De Carvalho Neto

Victor William Habib Boctor

Paulo Janotti

Ayse Yesim Koman

Jonathan LeCroy

Mihai R Jalobeanu

Charlie Ricafort Chung

Prasanna Kumar Padmanabhan

Nirav Jasapara

Oleksandr Bublichenko

Sean Usher

A hosting provider operates a server system that provides a service to one or more tenants. The server system receives configuration data from the tenants. As part of providing the service to a given tenant, the server system attempts to access an external service due to the configuration data received from the given tenant identifying the external service. Service access errors can occur when attempting to access the external service. In response to determining that an error has occurred when attempting to access the external service, the server system sends a service access alert to a recipient associated with the given tenant. The service access alert notifies the recipient that the error has occurred.

Alerting recipients to errors occurring when accessing external services

A multi-level monitoring system is provided for monitoring multiple performance aspects of a cloud service concurrently in order to generate a full and reliable performance analysis of the cloud service. The multi-level monitoring system may include a set of components for carrying out the performance analysis of the cloud service which may be deployed together to operate externally, internally, or concurrently with the cloud service. The component framework of the multi-level monitoring system may include a main component, a plug-in associated with the main component, a definition database, a log database, and an output database. The main components of an example multi-level monitoring framework may include a probe runner component for probing the cloud service, a monitor component for generating alerts based on probe results, and a responder component for processing the alerts and taking appropriate actions to improve the cloud service performance.

System comprising probe runner, monitor, and responder with associated databases for multi-level monitoring of a cloud service

Architecture for aggregating health alerts from a number of related components into a single aggregated health state that can be analyzed to isolate the component responsible for the fault condition. In a hierarchy of related components within various component groups in a computer system, a number of health indicators can indicate alerts occurring in one or more of the related components whereas the fault condition occurs in only one component upon which the other components depend. The health indicators of related components are aggregated into an aggregated health state for each component group. These aggregated health states are analyzed to identify the related component associated with a root cause of the alert condition for an affected component group.

Monitoring data categorization and module-based health correlations

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Wilson Li