Maluuba Inc.

Microsoft Technology Licensing, LLC

Wilson Hsu

Kaheer Suleman

Joshua R Pantony

Zhiyuan Wu

Sam Pasupalak

Phil Tregenza

Andrew James McNamara

James Simpson

Tareq Ismail

Adrian Petrescu

Siwei Yang

Julian Brooke

A method and system are provided for processing natural language user queries for commanding a user interface to perform functions. Individual user queries are classified in accordance with the types of functions and a plurality of user queries may be related to define a particular command. To assist with classification, a query type for each user query is determined where the query type is one of a functional query requesting a particular new command to perform a particular type of function, an entity query relating to an entity associated with the particular new command having the particular type of function and a clarification query responding to a clarification question posed to clarify a prior user query having the particular type of function. Functional queries may be processed using a plurality of natural language processing techniques and scores from each technique combined to determine which type of function is commanded.

Method and system of classification in a natural language user interface

A system, method and computer program is provided for generating customized text representations of audio commands. A first speech recognition module may be used for generating a first text representation of an audio command based on a general language grammar. A second speech recognition module may be used for generating a second text representation of the audio command, the second module including a custom language grammar that may include contacts for a particular user. Entity extraction is applied to the second text representation and the entities are checked against a file containing personal language. If the entities are found in the user-specific language, the two text representations may be fused into a combined text representation and named entity recognition may be performed again to extract further entities.

Speech recognition using phoneme matching

A server, method, and non-transitory computer readable medium for classifying queries based on contextual information are provided. The server includes a network interface, a memory storage unit and a processor. The method involves receiving a plurality of queries, analyzing the queries and determining a likelihood divergence and selecting a domain. The non-transitory computer readable medium is encoded with programming instructions to direct a processor to carry out the method.

Method and server for classifying queries

A method, system, and computer program product provide a conversation agent to process natural language queries expressed by a user and perform commands according to the derived intention of the user. A natural language processing (NLP) engine derives intent using conditional random fields to identify a domain and at least one task embodied in the query. The NLP may further identify one or more subdomains, and one or more entities related to the identified command. A template system creates a data structure for information relevant to the derived intent and passes a template to a services manager for interfacing with one or more services capable of accomplishing the task. A dialogue manager may elicit more entities from the user if required by the services manager and otherwise engage in conversation with the user. In one embodiment, the conversational agent allows a user to engage in multiple conversations simultaneously.

Conversational agent

A method, system, and computer program product provide a conversation agent to process natural language queries expressed by a user and perform commands according to the derived intention of the user. A natural language processing (NLP) engine derives intent using conditional random fields to identify a domain and at least one task embodied in the query. The NLP may further identify one or more subdomains, and one or more entities related to the identified command. A template system creates a data structure for information relevant to the derived intent and passes a template to a services manager for interfacing with one or more services capable of accomplishing the task. A dialog manager may elicit more entities from the user if required by the services manager and otherwise engage in conversation with the user. In one embodiment, the conversational agent allows a user to engage in multiple conversations simultaneously.

Methods and a natural language processor for processing a natural language query are provided. The processor includes a classifier, a rule-based pre-processor, a rule-based post-processor, a named entity recognizer, and an output module. The method involves receiving a text representation of the natural language query, pre-processing the text representation, applying a classification statistical model to the text representation when pre-processing fails, applying a post-processing rule, and performing name entity recognition.

Hybrid natural language processor

Provided is a system, method and computer-readable medium for generating data that may be used to train models for a natural language processing application. A system architect creates a plurality of sentence patterns that include entity variables and initiates sentence generation. Each entity is associated with one or more entity data sources. A language generator accepts the sentence patterns as inputs, and references the various entity sources to create a plurality of generated sentences. The generated sentences may be associated with a particular class and therefore used to train one or more statistical classification models and entity extraction models for associated models. The sentence generated process may be initiated and controlled using a user interface displayable on a computing device, the user interface in communication with the language generator module.

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Waterloo, Canada

Wilson Hsu