At+t Corp.

At&t Bell Laboratories

William T Willcock

Richard A Miska

George W Gawrys

Richard A Oberman

Richard J Nici

Dale G Leasure

Henri Setton

David L Woody

A communications system permits a personal mobile telecommunications device user, such as a cellular telephone subscriber, to complete a connection to a calling party that has attempted to reach the subscriber using the subscriber's assigned telephone number, even when the subscriber is roaming outside of his or her home area. The system includes a messaging and bridging complex having an associated database, which receives a call placed to the subscriber. If the subscriber is out of his or her home area so that the call cannot be completed, information stored in the database is used to initiate transmission of a paging signal to the subscriber. The connection to the calling party is held in the complex for a predetermined period after the paging signal is transmitted. The mobile telephone user, upon receiving the paging signal, may initiate a call from their personal mobile telecommunications device to the messaging and bridging complex, which bridges the subscriber and the calling party together. The system can also include interactive voice response equipment for advising the calling party that the call cannot be completed and that a paging signal is being transmitted. The calling party may also be offered other options, including an opportunity to use a voice mailbox or other facility to leave a message in the event that the call cannot be completed.

Personal mobile communication system with call bridging

In the present invention, a first agent terminal, of a group of multi-windowing agent terminals, answers an integrated voice/data call by (i) directly receiving and displaying call-related information from a communication system in a 'Phone' window, and (ii) retrieving data information from a host database system, and then transferring the voice portion and either (a) predetermined received call-related information, or (b) a current data display status indication directly to a second agent terminal of a second group of agent terminals. The second agent terminal uses the received data to access a same or other host database system for automatically displaying the pertinent data at the second agent terminal to continue the voice and data call.

Customer definable integrated voice/data call transfer technique

The present invention enables multi-windowing agent computer terminals, that answer a variety of, e.g., telemarketing calls, to (i) receive call-related information from a communication system at an agent terminal for automatic display in a 'telephony' window, and (ii) automatically send such information to a host computer system application software and retrieve caller desired information based on the calling or called number for display in a 'host application' window without requiring a caller to provide verbal information. The present invention also enables an agent terminal to automatically transfer caller-related information from one window to another window via programmable function key commands which can be programmed by a user/system administrator regarding what information is to be copied and where and when to copy it. This allows the user/system administrator to program the system to (1) retrieve information using the received call-related data without routing caller data to the host computer application software prior to its delivery to the agent terminal, and (2) automatically transmit collected data to the host database at a call's conclusion.

Customer programmable automated integrated voice/data technique for

Growing community of inventors

Rumson, NJ, United States of America

William T Willcock