Fanthreesixty, LLC

Stepone, Inc.

William T Gravette

Erik J Noren

Alexander C Mitchell, Iii

Frederick Johannes Venter

Marian H Nodine

Christopher J Guethle

A method and system for accessing support content are described herein. In one embodiment, a method comprises receiving first and second messages relating to respective first and second devices at a computer system via respective first and second communication links, where the first and second messages comprise respective first and second identification codes. The method further comprises accessing a database to read first information mapped to the first identification code, and selecting, based on the first information, an identity of a first support content item from among identities of a plurality of support content items. The method further comprises generating and sending a third message to a server configured to implement an automated support system comprising the first support content item, where the third message comprises the identity of the first support content item.

Method and apparatus for accessing support content

In one embodiment, a first mobile device reads first information associated with a first device or first service contained in a first asset tag. The first mobile device generates a first message in response to reading the first information, wherein the first message comprises the first information. The first mobile device transmits the first message to a computer system via a wireless communication link. The first mobile device receives a first reply in response to transmitting the first message. In response to the first mobile device receiving the first reply, the first mobile device displays first content for a user of the first mobile device to diagnose and/or solve a problem with the first device or first service.

Method and apparatus for accessing device or service support using a mobile device

Growing community of inventors

Austin, TX, United States of America

William T Gravette