Okta, Inc.

Townsend Street Labs, Inc.

William Stone Potter

Pratyus Patnaik

Rajhans Samdani

Suchit Agarwal

Jay Srinivasan

Nathaniel Ackerman Rook

David Colby Kaneda

Emily Wang

Ankit Goyal

Pierre Rappolt

A system stores resources such as text articles, videos, and so forth for an organization. During operation, the system receives a query and provides a response. During initial use of the system, there is little or no historical data available to help determine which resource is most relevant to a particular query. In this 'cold-start' situation, the system determines attributes associated with a user account of the user making the query. The query is used to search a data store and retrieve a set of resources based on a term match with the query and to find the resources which correspond to the attributes of the user account. This allows the system to provide simplified output that is more likely to be relevant to that particular user in the 'cold-start' situation.

Personalized search based on account attributes

Systems and methods for determining whether a data entry has deprecated may receive a query from a user device and provide a data entry responsive to the query. If user feedback associated with the response indicates that the response resolved the query, confirmation data that associates the data entry with the query parameters is generated. If the user feedback indicates that the response did not resolve the query, existing confirmation data is accessed to determine whether a previous association between the data entry and the parameters of the query was generated. If correspondence between the confirmation data and the query and response is determined, a notification indicating the deprecation of the data entry is generated and the data entry may be suppressed from future output.

System for determining and modifying deprecated data entries

Growing community of inventors

San Francisco, CA, United States of America

William Stone Potter