I2 Technologies Us, Inc.

Sprinklr, Inc.

William Lance Eason

George A Thompson

Erik Lee Huddleston

Clinton Frederick Miller

Neil K Dholakia

John Joseph De Oliveira

Bryan Horne

Jacob Andrew Perkins

Ramon Renteria

Carolyn C Faour

Brandon Kearby

Daniel Brown

Timothy Joseph Potter

David Chi-Fine Yu

David Harvey

Jeffrey Dachis

Brian Justin Huddleston, Ii

Steven Michael Vaughan

Jason Samuel Westigard

Roger Louis Cauvin

Jeremy Hanna

Shannon Paul Hardt

A model based social analytic system collects social signals from social network accounts for different companies and constituents. The social signals can be used to benchmark social network performance for different contextual dimensions, such as industries, companies, brands, etc. Conversations may be identified in the signals and the types of constituents participating in the conversations may be identified. Analytics can then be determined for the contextual dimensions based on the related conversations and the types of constituents participating in the conversations.

Apparatus and method for model-based social analytics

A system for running applications such as may be used over the internet separates the logical workflow processes of the application from views presented to a user. Separate process flow modules are used to provide state code for executing transactional applications. Logical views are designated by these modules in response to user input. Actual views presented to a user are derived from these logical views according to the status of the user and the communication channel over which the transaction is being performed. Process flow modules can be reused with different sets of user interface views to provide a variety of user interfaces without significant recoding.

Workflow encapsulation in stateless environments

A system and method for providing notifications to a user includes an alert manager. The alert manager receives notifications of events occurring within various executing applications, and utilizes rules to determine when alert notifications should be sent to one or more specified users. In addition, operation of batch jobs can determine changes in state of selected data, which generate events for the alert manager in addition to those generated directly by an executing application. Alert notifications to users can be sent to the user via any of several communications channels.

Rules-based notification system

Growing community of inventors

Austin, TX, United States of America

William Lance Eason