Gm Global Technolgoy Operations, Inc.

William L Ball

Steven P Schwinke

A system and method for communicating with a call center from a vehicle telematics unit that has had its cellular service deactivated. The method includes the step of receiving a request from the telematics unit to communicate with the call center via cellular telephony using a cleared telephone number. The call is then established and the type of request is determined at the call center and used to route the cellular call to an appropriate advisor or department in the call center based on the type of request being made.

Method of establishing a communications connection from a deactivated telematics unit on a motor vehicle

The invention provides a method and system for communicating a vehicle user's medical information stored in a key device to medical caregivers via a wireless communications network. The method comprises receiving vehicle user medical information in a key device, transmitting the medical information from the key device to a storage unit within a vehicle and transmitting the stored medical information from a telematics unit to a call center responsive to an emergency event.

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Grosse Pointe Farms, MI, United States of America

William L Ball