Genesys Telecommunications Laboratories, Inc.

Other

William Edward James

Vladimir Mezhibovsky

Anton Brazhnyk

Sonja Hoffman Hemelrijk

Ernesto Garcia Garcia

David H Anderson

Vladislav Baranovsky

Gregory Duclos

Jean-Marc Taillant

Gregory Jacob Duclos

Bhanu Prasad Suravarapu

Merijn Te Booij

Dave H Anderson

Merijn Te Boolj

A system and method for processing interaction requests includes a computer system that receives over a data channel from an end user device accessible to the customer, a request for an interaction. The request includes data from an application running on the end user device. The data is stored by the computer system upon receipt. When a voice call from a telephony device accessible to the customer is received, a voice media session is established with the telephony device over a voice channel. The data is identified based on information associated with the voice call. A contact center resource is further identified for routing the voice call. The data is attached to a request to route the call to the identified contact center resource.

System and method for interacting with customer contact center over a mobile device

System and method for call and data matching in a contact center

System and method for providing interaction history via a customer application

Embodiments of the present invention are directed to a system and method for processing interaction requests from a customer. A computer system receives over a data channel from an end user device accessible to the customer, a request for an interaction. The request includes data from an application running on the mobile device. An access number is identified from a pool of access numbers based on the data, and the identified access number is reserved. The identified access number is transmitted to the end user device over the data channel. In response to the transmitting of the identified access number, a call is received from a telephony device to the access number. A voice media session is established with the telephony device in response to the call.

System and method for access number distribution in a contact center

This pedal exerciser allows normal walking and running in place on pedals () reciprocal back and forth by returning the pedal from varying strides to a forward step-down position in response to user's end of stride action of stepping down on the forward pedal and lifting the other foot at the rear. A return force is applied to a pedal only during its return stroke, avoiding the high force opposing user's stride of elastic return devices. This enables high return forces to return the pedals at high stride rates and long strides without high user stride effort, making possible pedal exercisers allowing normal, varying walk-run strides as on powered treadmills but without a motor drive. Mechanical and pneumatic versions are described, manual and motorized, providing cushioned step-down with automatic stride length, speed variation and stopping responding to user's foot force.

Automatically variable stride walk-run-stepper pedal exerciser

A crop harvesting machine is disclosed wherein tines of a transversely extending oblique reel pickup device pick up crop material from the ground and feed it into the crop harvesting machine. The oblique reel causes the tines to have velocity components parallel to the reel axis which are substantially greater than their velocity components parallel to the harvesting machine's forward motion as they feed the pre-severed crop material transversely into the crop harvesting machine. The tines are spaced relatively far apart yet provide efficient interception and clean-up of crop material from the ground. A second embodiment of a transversely-extending oblique reel pickup device is disclosed wherein tines pick up pre-severed crop material backwardly and below the reel. A u-joint type linkage member is disclosed herein to couple tine bars to spiders along with cam and followers in oblique reel pickup devices. A link-and-lever system is described for rotating the bars of oblique reel pickup devices.

Oblique reel materials handling device

Growing community of inventors

San Ramon, CA, United States of America

William Edward James