Sbc Technology Resources, Inc.

Sbc Laboratories, Inc.

At&t Labs, Inc.

William E Plunkett

John E Simino

Laura Kay Culli

Mark Tamasi

Bruce Allen Nance

M Lourdes Coranado

David Hickman

Michael W Boeckman

Harold C Fleischer, Iii

A computer program for routing a service call from a calling party to a service network having a plurality of service network locations, the program stored in a computer-readable medium. The program includes receiving a service call request to connect the calling party to one of the service network locations, determining a location of the calling party by searching a Number Plan Area (NPA) table to determine an NPA of the calling number of the calling party, identifying one of the service network locations for receiving the service call request, and identifying routing information for routing the service call request to the receiving service network location, and completing the service call request to the receiving service network location.

Apparatus and method for intelligent call routing and call return

A method and system for routing a communication through an alternate carrier. The A method includes recognizing an input number upon which a call is based, assigning primary, alternate and secondary interexchange carriers responsive to the recognizing, and sequentially routing an input number from a node among primary, alternate, and secondary carriers until a connection is established.

Method and system for routing a communication through an alternate carrier

Method and network for routing a communication through an alternate carrier

According to the present invention, intelligent call routing and call return capabilities are provided in an Advanced Intelligent Network (AIN) or AIN-type network environment. The intelligent call routing features of the present invention may be utilized for routing service calls to an appropriate service or control center (e.g., a Poison Control Answering Point (PCAP)), in accordance with the location of the calling party and one or more routing options. For example, the Number Plan Area (NPA) and Central Office Code (NXX) of the calling party's telephone number may be analyzed in order to determine where to route the call. In addition, other routing features may be provided to facilitate handling of the call. For instance, calls may be routed according to the time-of-day and/or day-of-week, and recorded announcements may be provided to indicate when a particular service call cannot be completed. The routing features of the present invention may also be combined with the intelligent call return capabilities, for returning the service call over the network to a location from which the call was transferred (e.g., to a 911 operator located at a Public Service Answering Point (PSAP)).

Method and network for routing a communication through an alternate carrier. The network routes a communication based on a dedicated identifier through a plurality of interexchange carriers upon input of the dedicated identifier and a request code, and has a node configured to request carrier data in response to entry of the dedicated identifier, and a controller operably connected to the node, the controller configured to set as a primary carrier, in response to a first condition of the request code, a carrier of a sequence of carriers assigned to the node, and in response to a second condition of the request code, setting an alternate carrier to a highest remaining ranked carrier of the sequence of carriers.

A system and computer program for routing a call to a dedicated number through an AIN-based network. The system improves the probability that a call based on a dialed dedicated number will be routed through a node to one of a plurality of interexchange carriers, said node having a predetermined sequence of preferred carriers assigned thereto. The system of the present invention includes a system for recognizing said dedicated number, a system for assigning primary, alternate and secondary interexchange carriers responsive to said system for recognizing. Also provided is a system for sequentially routing said dedicated number from said node to said interexchange carrier corresponding to said primary, alternate, and secondary carriers until a connection is established.

System and computer program for routing a dedicated number through alternate telephone carriers

An apparatus and method are provided for routing a call to a dedicated number through an AIN-based network. A predetermined sequence of preferred or ranked carriers is assigned to an end office from which a call originates. Input of the dedicated number at an end office number triggers the system to assign a primary carrier to connect the call based on a user selection, the local PIC, or the first carrier indicated by the predetermined sequence. An alternate and secondary carrier may also be assigned based on the predetermined sequence. The call is routed sequentially to the primary, alternate, and secondary carriers until a connection is made with the corresponding interexchange carrier until all routes are exhausted. The features of the invention are particular useful for routing calls to the Government Emergency Telecommunications Service (GETS).

Apparatus and method for routing a dedicated number through alternate telephone carriers

An apparatus and method are provided for routing a call to dedicated number through an AIN-based network. A predetermined sequence of preferred or ranked carriers is assigned to an end office from which a call originates. Input of the dedicated number at an end office number triggers the network to assign a primary carrier to connect the call based on a user selection, a Primary Interexchanged Carrier, or the first carrier indicated by the predetermined sequence. An alternate and secondary carrier may also be assigned based upon the predetermined sequence. The call is routed sequentially to the primary, alternate, and secondary carrier until a connection is established or until all routes are exhausted. The features of the invention are particular useful for routing calls to the Government Emergency Telecommunications Service (GETS).

Apparatus and method for routing a dedicated number through alternate

According to the present invention, intelligent call routing and call return capabilities are provided in an Advanced Intelligent Network (AIN) or AIN-type network environment. The intelligent call routing features of the present invention may be utilized for routing service calls to an appropriate service or control center (e.g., a Poison Control Answering Point (PCAP)), in accordance with the location of the calling party and one or more routing options. For example, the Number Plan Area (NPA) and Central Office Code (NXX) of the calling party's telephone number may be analyzed in order to determine where to route the call. In addition, other routing features may be provided to facilitate handling of the call. For instance, calls may be routed according to the time-of-day and/or day-of-week, and recorded announcements may be provided to indicate when a particular service call cannot be completed. The routing features of the present invention may also be combined with the intelligent call return capabilities, for returning the service call over the network to a location from which the call was transferred (e.g., to a 911 operator located at a Public Service Answering Point (PSAP))

An apparatus and method are provided for managing the operation and interaction of one or more telephony-based services (such as AIN-based services). A feature interaction manager is utilized performing a predetermined decision process to determine which one of a customer's AIN services will be executed, and in what order the customer's AIN services will be initiated. The feature interaction manager may reside at a Service Control Point and may be executed whenever an AIN trigger is encountered at a switch based on a call request to establish communication with the customer. Once the last of the customer's services have completed execution, the feature interaction manager returns control to the switch encountering the AIN trigger for appropriate handling or routing of the call request.

Growing community of inventors

Apex, NC, United States of America

William E Plunkett