Capital One Financial Corporation

Capitol One Financial Corporation

William Darin Hornsby

Joel D Daugherty

A method for detecting unauthorized access is provided. The method includes receiving a voice input associated with a request to access an account. A request voice signature corresponding to the voice input associated with the request is generated. An authorized voice signature corresponding to the account is retrieved. The request voice signature corresponding to the voice input is compared with the authorized voice signature corresponding to the account. Unauthorized access is detected in response to the comparison.

System and method for detecting unauthorized access using a voice signature

System and method for providing at least one predetermined automated message to an account holder via a voice response unit based on a likely reason for the call by the account holder to be because of a recent transaction decline.

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Richmond, VA, United States of America

William Darin Hornsby