Unisys Corporation

Unisys Pulsepoint Communications

Unisys Pulsepoint Communication

William D Castagna

Shawn W Smith

Jan Vanderford

A method and apparatus for personalizing voice messages to be used by a voice mail system in interacting with a user based on information provided by the user in an interactive communication between the voice mail system and the user. The method comprises the steps of creating sets of recorded messages according to distinct personalities for interacting with the voice mail system, selecting a recorded message from the plurality of sets of recorded messages based on interactive inquiries between the user and the voice mail system, and personalizing the selected recorded message responsive to the information provided by the user.

Method for customizing information for interacting with a voice mail system

A system for indicating to a message subscriber when a message has been left for that subscriber accommodates multiple time zones by providing information to the subscriber related to the subscriber's time zone indicating that the message was left. When the caller leaves his message, the caller's time zone is determined based the caller's phone number's time zone determined from a database corresponding these data. Then the subscriber's local time zone is determined. The difference in time zones is determined and the time indicated to the subscriber is related to the subscriber's time zone, not the caller's, by adding or subtracting the appropriate amount of time indicated by the difference in time between the time zones to give the subscriber the time of the call in the subscriber's local zone.

Voice mail system and method with subscriber selection of agent personalities telephone user interface address book and time zone awareness

When an incoming call is received, a signal is sent to a computer that monitors the telephone line. If the telephone is not answered, the messaging system sends a signal and streaming audio signals to the computer. The signals are output over speakers connected to the computer.

System and method for providing voice messaging services utilizing a network connection

A method and system for organizing and managing information to be used by a voice mail system to facilitate call handling based on information contained in an address book having a database with entries corresponding to information about callers and a user interface. The method comprising the steps of automatically or manually creating an entry in the address book associated with the information about a caller, maintaining the address book based on a set of options provided by the user interface, and managing the voice mail system corresponding to the address book by interacting with the user interface. Calls can be initiated and different calls can be treated differently using the information in the address books.

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Ojai, CA, United States of America

William D Castagna