International Business Machines Corporation

William D Calkins

Frederick Davis Busche

Scott L Swain

Jeffrey D Kish

An enhanced concern indicator failure prediction system is provided to predict possible product failures with automatic notification of people as well as systems. The system integrates data mining, spatial analysis, linear programming, narrowcasting, data warehousing, visualization, and text mining. As a result, failure conditions, attributes, complaints, locations, consequences, and sequence of events are analyzed using data mining technologies. This data is fed into an optimization module that assesses the efficiency of the failure process such that failures can be assessed as to their priority. These priorities are then used to feed a triggering engine that triggers notification of systems and individuals using narrowcasting technology. This system is one that allows early warning of potential problems to occur and integrates data from call centers, legacy systems, retailers, manufacturers, vendor supplied parts, and transportation of parts.

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Dallas, TX, United States of America

William D Calkins