Mci Communications Corporation

Worldcom, Inc.

William C Holford

Paul Glenn Franklin

Christine M Ditmer

Patrick W Pirtle

Diane J Wells

Randall W King

Kenneth Joseph Qualls

Michael J O'Connor

Dennis L Maino

James DeGraf-Johnson

James Healy

George M Cutrell

Edward Ronald Zack, Jr

Milton A Steiner

A Web-based fault and alarm management tool that enables customers to monitor and analyze the performance of their voice and data network via a graphical user interface is provided. The tool provides customers an Internet/Intranet access to near real-time alarms, events, and performance statistics and configuration reports corresponding to their switched network, including voice network, broadband, dedicated point-to-point circuits, and signaling services, for enabling customers to make informed network management decisions. A Web-based fault and alarm management infrastructure which enables the secure initiation, acquisition, and presentation of customer reports relating to network management via a Web browser on any computer is also provided.

Integrated proxy interface for web based alarm management tools

A system and method for reporting, directly to a customer, conditions of telecommunications services to which the customer subscribes. The system includes a server for collecting fault information from the telecommunications network management system and a customer workstation for viewing the information. The customer can use the workstation to define a view of the data he wishes to receive. The server builds reports using the view, and provides the reports to the customer.

System and method for reporting telecommunication service conditions

Growing community of inventors

Colorado Springs, CO, United States of America

William C Holford