Verizon Business Global LLC

Mci, Inc.

William A McClelland

Kurt P Haldeman

Chris R Heidelbauer

Benjamin W Dudley

Steven C Johnson

Mark R Logan

James O Smith, Jr

Ivaylo I Ivanov

A system receives, from a text device, an emergency call placed by a hearing-impaired party, the emergency call being associated with information identifying a location of the text device. The system also identifies a public safety answering point (PSAP) based on the location information. The received emergency call may be forwarded to the identified PSAP.

E911 location services for users of text device relay services

A method for providing communication services for the hearing-impaired may include receiving a telephone call from a hearing-impaired party or a hearing party. The method may also include forwarding the telephone call to a communication assistant and establishing a communication link, such an Internet protocol link, that links the hearing-impaired party, the communication assistant and the hearing party.

Systems and methods for facilitating communications involving hearing-impaired parties

A method for providing communication services for communications between a hearing-impaired party and a hearing party includes establishing a voice link with the hearing party. The method also includes receiving a voice message from the hearing party via the voice link and generating a text message corresponding to the voice message using voice recognition. The method may also include transmitting the text message to the hearing-impaired party. Optionally, a high speed text input device may also be used with, or instead of, the voice recognition to generate the text message.

A method for providing communication services for the hearing-impaired includes establishing a communication link between a hearing-impaired party and a communication assistant. The communication link may be a full duplex link. The communication assistant may also establish a voice link with a hearing party. The hearing-impaired party and the hearing party may then communicate, with the communication assistant acting as a conduit for the conversation. For example, the hearing party may send a voice message to the communication assistant. The communication assistant may then convert the voice message into a text message and transmit the text message to the hearing-impaired party. The communication assistant may also convert text messages received from the hearing-impaired party into voice messages for the hearing party.

Method and system for providing communication services for hearing-impaired parties

A method for providing communication services for the hearing-impaired includes establishing a communication link between a hearing-impaired party and a communication assistant. The communication assistant may also establish a voice link with a hearing party. The hearing-impaired party and the communication assistant may then communicate via text messages, such as instant messages. The hearing party may send a voice message to the communication assistant. The communication assistant may then convert the voice message into an instant message and transmit the instant message to the hearing-impaired party. The communication assistant may also convert instant messages received from the hearing-impaired party into voice messages for the hearing party.

A method for providing communication services for the hearing-impaired may include receiving a telephone call having a terminating number associated with a hearing-impaired party. The method may also include forwarding the telephone call to a communication assistant and establishing a communication link from the communication assistant to the hearing-impaired party based on the terminating number.

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Cedar Rapids, IA, United States of America

William A McClelland