Cox Communications, Inc.

Will Gao

Christian Ulf Welin

Shane Yates

Brian Stublen

Drew Milley

Tuba Aktaran-Kalayci

Brad Pfaff

Alexis Hwang

Joseph Keller

Sam Plant

Mohammad Khabbazian

Embodiments of the present disclosure provide methods, systems, apparatuses, and computer program products for proactive network diagnosis. An example method may include determining, by one or more processors, telemetry data and streaming trap data indicative of a group of cable modem devices being disconnected from a cable network. The example method may include determining, based on the telemetry data and streaming trap data, a first network node device of the group of network node devices. The example method may include generating first performance data associated with the first network node device. The example method may include determining, based on a comparison between the first performance data and an event criterion, an occurrence of an event associated with the first network node device.

Systems and methods for proactive network diagnosis

This disclosure describes systems, methods, and devices related to network outage management. A method may include receiving a first indication of a first cable system outage. The method may include identifying a start time associated with the first cable system outage, and determining, based on the start time, a time period during which to refrain from generating a service ticket indicative of the first cable system outage. The method may include determining that the first cable system outage has not ended at an end time of the time period, and receiving a second indication of a second cable system outage. The method may include determining that the second cable system outage begins during the time period and has not ended at the end time. The method may include generating and sending a service ticket indicative of the first cable system outage and the second cable system outage.

Enhanced management of network outages

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Atlanta, GA, United States of America

Will Gao