Salesforce, Inc.

Wii Yatani

Aaron J Maurer

Sohom Paul

Mckenna Lowry

Curtis Neil Allen, Jr

Jacquelyn Rocca

Omar Lee

Zachary Alan Kaarvik

David Barrett-Kahn

Kelly Holmes Moran

Leonard Jackson Shearer

Katherine Jane Steigman

Techniques for determining and/or displaying summarized messages are discussed herein. A user may post a message to a virtual space of a communication platform. That is, a user may send a message to one or more users via a virtual space. In such instances, the communication platform may identify the intended recipients of the message and input the message and the intended recipients into a machine-learning model to receive, as output from the machine-learning model, data indicative of a summarized representation of the message. The summary may include information that is relevant and/or important for the intended recipient user(s). Further, the summary may include a summary of the message, action items included in the message, recommendations, and/or any other information. In some examples, the communication platform may cause the summary to be displayed via a user interface of the recipient user.

Displaying a summary based on exchanging messages

Techniques for generating and displaying a summary of multiple virtual spaces are discussed herein. A communication platform may determine whether to generate a summary of the content posted across a set of virtual spaces. For instance, the communication platform can identify a set of virtual spaces that the user is a member of. For a pre-determined period, the communication platform can determine a first number of content items posted to the set of virtual spaces. The communication platform may also determine, over the same period, a second number indicating the number of the content items the user has yet to view. Based on the second number meeting or exceeding a threshold, the communication platform may generate a summary for the user. Accordingly, the communication platform may generate a summary of the content posted to the set of virtual spaces and display the summary via a user interface of the user.

Displaying a communication platform summary

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Roslyn, NY, United States of America

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