Zte Corporation

Tencent Technology (shenzhen) Company Limited

Tencent Technology Company Limited

Wenyuan Wang

Bin Li

Wei Zhang

Jing He

Hong Chen

Wei Yi

Junhong Yan

Xiaomu Wen

Jingzhong Li

Kaiyuan Lv

Jingping Wang

Jinsheng Xu

Ling Jing

Xianbin Chen

The present disclosure provides a method, apparatus and terminal for exchanging a name card, which relates to mobile communication technologies. The method comprises: binding the contact client with a first Instant Messaging (IM) client through an associated account, the contact client comprising a contact; receiving a selecting signal for selecting at least one name card in the contact; sending the selected at least one name one name card to the first IM client binded with the contact client, the first IM client comprising a first user account, and the first user account having a friendship link; and sharing the selected at least one name card through the first user account with at least one second IM client in the friendship link.

Method, apparatus and device for exchanging name card

A calling center system and a calling processing method of a calling center system are provided in the disclosure. The calling center system includes: an accessing module, configured to receive a user call; multiple CCB units, wherein each CCB unit is configured to select one agent module for serving the user call from multiple agent modules corresponding to the CCB unit, wherein each agent module of the multiple agent modules is configured to serve a user call; a scheduling module, configured to select, according to capability data of the multiple CCB units, the one or more CCB units from the multiple CCB units to perform the operation of selecting one agent module for serving the user call, and select one agent module from one or more agent modules selected by the one or more CCB units to serve the user call. The disclosure can enhance the reliability of the system.

Calling center system and calling processing method thereof

A certain embodiment of the invention provides a video media server () for implementing a video intercommunication gateway function and a video intercommunication method, the video media server () including: a video access control system module (), which is configured to apply to the video media server () for a first video port supporting first coding and a second video port supporting second coding, complete media negotiation between the first video port and a call center (), and complete media negotiation between the second video port and a video access network; a code converting module, which is configured to realize code conversion between the first video port and the second video port. The function of a video intercommunication gateway device is realized using a video media server () supporting the second coding multiplexing and demultiplexing function.

Video media server for realizing video intercommunication gateway function and video intercommunication method

The disclosure provides a CTIEX, system and method for implementing channel associated data transmission between an agent and an automatic service, wherein the CTIEX comprises a message module and a processing module; the message module receives a channel associated data request message transmitted by a cross-platform automatic service and transmits the channel associated data organized by the processing module to the cross-platform automatic service; the processing module is configured to analyze a call serial number in the channel associated data request message received by the message module to search out agent-associated information and organize channel associated data. The disclosure is capable of implementing channel associated data transmission between an agent and a cross-platform automatic service.

CTIEX, system and method for channel associated data transmission between agent and automatic service

Growing community of inventors

Shenzhen, China

Wenyuan Wang