Salesforce Com, Inc.

Salesforce, Inc.

Wenqing Dai

Adheip Varadarajan

Dean Moses

Eric Jacobson

John Henton

Helen Chan

Sakshi Arora

Viswanadh Addala

Jan Ove Kristian Olsson

Ruifeng Xu

Brinkal Janani

Peng-Wen Chen

Michael Gonzalez

Artem Dmytrenko

Priyank Saxena

Kavitha Musthyala

Amruta Madhukar Chitnis

Zenil N Hussain

An online system, for example, a multi-tenant system interacts with various conversation channels, for example, various telephony services and artificial intelligence provider systems that perform artificial intelligence based analysis of conversations. The analysis of the conversation determines additional information describing the conversation, for example, sentiment of an utterance of the conversation, entities mentioned in an utterance of the conversation, intent of an utterance of the conversation, and so on. The online system stores the information describing conversations using a normalized representation that conforms to a unified conversation schema. Various applications may use the result of the analysis obtained from the AI provider systems to take further action, for example, recommend a specific workflow to an agent that is a participant in the conversation.

Channel-agnostic conversation intelligence service

An interactive database object representation may be created based on configuration instructions. The interactive database object representation may include a plurality of graphical elements that are each associated with a respective database object field. Each of the database object fields may be associated with a database object definition within a database. The interactive database object representation may be published to a storage medium for transmission upon request to a client machine via a network. The interactive database object representation may facilitate the display and editing of data associated with an instance of the database object.

Providing enhanced page layout representations of database entries

Methods, systems, and devices for configuring components in a display template based on a user interface type are described. A template customization application may support configuration of a display template corresponding to multiple user interface types. A user may customize the display template by adding a component to the display template (e.g., where the display template is displayed by the template customization application according to a specific user interface type view). The template customization application may determine whether the added component supports rendering for the current user interface type and may display the component in the template based on the determination (e.g., either as a functional component or as a placeholder). Each user interface type supported by the template may be defined in a single underlying metadata file, so adding the component into one view will automatically add the component for all of the supported the user interface types.

Configuring components in a display template based on a user interface type

A system receives an action override rule and stores it, including display criteria associated with a user interface page, into a hierarchy of rules for displaying multiple user interface pages. The system determines whether the action override rule in the hierarchy of rules matches request criteria associated with a user action, in response to receiving the user action. The system displays the user interface page associated with the display criteria if the action override rule in the hierarchy of rules matches the request criteria associated with the user action. If the action override rule in the hierarchy of rules does not match the request criteria associated with the user action, then the system can identify a hierarchical rule that is a hierarchical match for the request criteria associated with the user action; and display a user interface page associated with the hierarchical rule that is the hierarchical match.

Hierarchical rules for displaying user interface pages

An interactive database object representation is created based on a source database object representation. The source database object representation may include a first plurality of graphical elements that are each associated with a respective database object field. The interactive database object representation may include a second plurality of graphical elements that are each associated with a respective database object field. Each of the database object fields may be associated with a database object definition within a database. The interactive database object representation facilitates the display and editing of data associated with an instance of the database object.

Migrating page layout representations of database entries

A method is provided for generating a composite configuration map that is used for deep linkable to a component. In some embodiments, the method includes obtaining a page including a plurality of components organized in accordance with a hierarchy. The method also includes for one or more components of the plurality of components: generating, based on the hierarchy, a set of container configurations for the respective component, each container configuration being a configuration of a container that includes the respective component; and generating a container configuration map for the respective component based on the set of container configurations. The method further includes generating a composite configuration map including each of the container configuration maps.

Deep linking to components using configuration maps

Growing community of inventors

San Francisco, CA, United States of America

Wenqing Dai