Other

Meta Platforms Technologies, LLC

Wenjin Gu

Felix Immanuel Wyss

Conor McGann

Michael Orr

Canice Lambe

Patrick Breslin

Simon Doyle

George Ortiz

Austen McRae

Implementations are directed to uniform resource locator (URL) access to assets within an artificial reality universe on both two-dimensional (2D) and artificial reality (XR) interfaces. Implementations can use a uniform URL schema to represent the asset, the URL being semantically meaningful and reflective of the hierarchical structure of the location of the asset within the XR universe. Accessing the URL from a 2D interface can lead the user to a landing page from which the user can choose to continue and visit the world from the 2D interface, or to instead visit the world from an XR interface. When accessing the URL from the XR interface, the user can see prefetched information regarding the destination that is automatically presented to the user in a sensible manner, such as in a rendering of a travel portal, which the user can activate to render the destination.

URL access to assets within an artificial reality universe on both 2D and artificial reality interfaces

A computer-implemented method for managing a dialog between a contact center system and a user thereof, comprising the steps of: hosting a dialog over a communication channel between an automated dialog engine of said contact center and said user thereof, said dialog comprising messages sent between said automated dialog engine and said user in both directions; said automated dialog engine receiving input messages from said user, and determining response messages in response to said inputs; detecting from said messages of said dialog a trigger event matching a rule; in response to detection of said trigger event: providing said agent station with a summary of said dialog; and providing control of said automated dialog engine to said agent station.

System and method for managing a dialog between a contact center system and a user thereof

A root behavior tree is stored with a flow control node and a plurality of child nodes. The flow control node may determine a sequence of execution of child nodes. A first-level behavior tree is stored and executed to accomplish a task with associated intent. The first-level tree comprises a child node of the root tree and nodes defining actions. A dialog between contact center and user is hosted over a communication channel and a processor receives inputs from the dialog and executes the root tree and the first-level tree as a child node of the root tree in response. Upon detecting a match between an input and a data pattern, the execution sequence within the root tree or a further tree is altered. Responsive to the altered sequence, an output is provided to cause an action.

A processor receives inputs from a dialog between an agent and a user performed over a communication channel A knowledge base is stored, comprising entries with a subset of said entries defined as higher priority. A match is detected between an input from said dialog and a plurality of said knowledge base entries. At least one of said plurality of entries is retrieved corresponding to said match. The at least one of said plurality of entries is pushed as an output to one or more of a device operated by said user and at least one device operated by one of said user and said agent. A further match is detected between an input from said dialog and a higher priority entry in said knowledge base and pushed to said at least one device while the dialog is ongoing.

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Markham, Canada

Wenjin Gu