Bank of America Corporation

Wendy Marie Wekke

Victoria Lynn Dravneek

Karen Lea MacQueen

Leslie Richard Rhyne

James I Brown

Jorge E Camargo

Thomas D Ellis

Murthy Peri

Embodiments of the present invention provides a micro-moment or nuanced personalization eco-system for a user interaction with an entity via any channel. The system first preforms a gauge of the user's level with personalization of interactions and channels via rule set and clustering analysis. System then inputs and creates a forecasted algorithm for the user personalization. The invention further utilized micro-movement capture to identify micro changes to user visualization and conforms presentations based on the micro-movements. The invention further provides a backend feedback loop model to identify personalization levels for each user.

Micro-moment/nuanced personalization cross channel eco-system

Embodiments of the invention are directed to systems, methods, and computer program products for real-time processing of data and dynamic delivery via and interactive interface. In some embodiments, the system is configured to facilitate a communication session between an entity system associated with an entity user and a user device associated with a first user. The system is further configured to perform one or more user activities, in an integrated manner, within a single integrated interface, without requiring the entity user to operate disparate applications and navigate multiple interfaces. Moreover, the system is configured to identify, in real-time, session inputs associated with the communication session to be provided to the first user. The system may also transmit a trigger communication to the entity user via a first peripheral device associated with the entity system, such as an audio head set and a display device.

Real-time processing of data and dynamic delivery via an interactive interface

Growing community of inventors

Newark, DE, United States of America

Wendy Marie Wekke