State Farm Mutual Automobile Insurance Company

Wen Ding

Holly Lambert

Benjamin E Byrd

Maurice Pruna

John Martinez

Jonathan Chang

Jose G Aranguren

Andrew Oliveira

Shagun Kariwala

A system and method for intelligent message routing is provided. The system and method include a) storing, in one or more storage devices, a plurality of transmission rules for transmitting messages, b) receiving a message to be transmitted to a participant, c) comparing the message to the plurality of transmission rules, d) determining a first channel to transmit the message to a computer device associated with the participant based on the comparison, e) converting the message into a first message for transmission on the first channel, and f) transmitting the first message over the first channel.

Systems and methods for advanced message handling

Systems and methods for multiple channel message handling and routing

Growing community of inventors

Duluth, GA, United States of America

Wen Ding