Amazon Technologies, Inc.

Weiling Yang

Donald Lloyd Kaufman

Jeffrey D Evarts

Felix F Antony

Felix F Anthony

Techniques are described for automatically and dynamically determining how to handle items being returned from customers while the items are in transit. Various factors may be considered to determine appropriate item return handling, including by assessing current conditions at the time of the determination. In addition, the dynamic item return handling may include selecting one of various potential return destinations for each item being returned and one of various types of return routing for the return. In some situations, the item return handling is performed for an item being returned from a customer while the item is at an intermediate shipping location, such as a selected location to which the customer was directed to send the item. This abstract is provided to comply with rules requiring an abstract, and with the intention that it will not be used to interpret or limit the scope or meaning of the claims.

Dynamic determination of item returns during transit

Techniques are described for automatically and dynamically determining, at the time that items are being returned from customers, how to handle the returns of the items. A variety of factors may be considered to determine appropriate item return handling for an item, including by assessing current conditions at the time of the item return. In addition, the dynamic item return handling may include selecting one of a variety of potential return locations for each item being returned and one of a variety of types of return routing for the return. After the item return handling is dynamically determined, information may be provided to the customer to facilitate the item return in the determined manner. This abstract is provided to comply with rules requiring an abstract, and with the intention that it will not be used to interpret or limit the scope or meaning of the claims.

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Sammamish, WA, United States of America

Weiling Yang