Thumbtack, Inc.

Weikang Wan

Yue Zhao

Togan Adrien Olczak

Benjamin Robert Anderson

Marco Zappacosta

Marcus Bertilson

Giles Lavelle

Joseph Lin Tsay

Alexander Cheston

A server automatically generates a response on behalf of a first user to a request received from a second user. The server receives configuration information for configuring automatic response generation for the first user, including information identifying the first user, information specifying a type of service provided by the first user including a plurality of parameters that define details for the service, and information providing an availability of the first user to provide the specified type of service. A request is received from the second user. The first user is selected from multiple users to respond to the request. A response is automatically generated using at least some of the received configuration information. The response is automatically transmitted to the second user on behalf of the first user.

Automatically generating a response on behalf of a first user to a request received from a second user

A server automatically generates a response to a request received from a first user. The server generates response templates for the second user. The server receives the request from the first user, where the request includes request values for request fields. The server selects the second user to respond to the request received from the first user. The server automatically selects one of the response templates for generating the response to the request. The selected one of the response templates is determined to be the response template that most closely matches the request received from the first user. The server automatically generates the response using the selected response template including populating one or more placeholder values with information extracted from the request received from the first user. The server transmits the generated response to the first user.

System for generating responses to requests

A server automatically generates a response to a request received from a first user. The server receives configuration information for configuring response templates for a second user. The configuration information indicates matching preferences, where each matching preference specifies a request field and a corresponding set of one or more expected values, and a message body that includes a set of one or more placeholder values. The response templates are generated for the second user according to the configuration information. The request is received from the first user. The second user is selected to respond to the request received from the first user. The response template that is determined to closest match to the request is automatically selected. The response is automatically generated using the selected template including populating the placeholder values with information extracted from the request. The generated response is transmitted to the first user.

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Foster City, CA, United States of America

Weikang Wan