Uipath Inc.

Oracle International Corporation

Wei Si

Anastasia Paushkina

Palak Kadakia

Justin Marks

Sankara Narayanan K Venkataraman

Arun Abichandani

Deepak Hazarika

David Yee Man Fan

Wen Xing Tao

Prasanna Ramachandran

A system and method provide an automation solution for guiding a contact center agent during a communication session by providing contextual in-line assistance. Robotic process automation (RPA) is used for automating workflows and processes with robots that capture information from multiple applications of a contact center system and generate contextual guidance for the contact center agent via callout activities during the communication session.

System and method for providing contextual assistance for contact center applications

A method includes creating a bulk order. The bulk order includes a plurality of action sets. Each action set represents a set of changes to a plurality of assets, and the bulk order represents, for a plurality of accounts, a plurality of services and assets. The method also includes validating the bulk order. The validating includes verifying a validity of a user name, which includes a validity of an association between the user name and the account and a validity of an association between the user name and the service. The validating also includes verifying the action set obeys a constraint of the product. The method also includes submitting the bulk order for execution of the set of changes. The submitting includes preparing the action set, executing the set of changes and changing a status of the bulk orders header to indicate a completion of the bulk order.

Bulk order management

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Palo Alto, CA, United States of America

Wei Si