Avaya Inc.

Wayne Wong

Jeffrey Wong

Michael James Krack

Jai Pugalia

Kevin Freeman

Catherine Howe

Doug Zumbiel

Bill McCarty

In order to authenticate a caller, a callee generates a code, such as, an alphanumeric code that is sent to a code manager via an electronic communication channel. The generated code is for authenticating a caller in a communication session to be made by the caller to the callee. The code manager stores the code in a memory. After the communication session has been initiated from the caller to the callee and then established, the code is sent to the callee so the callee can verify the caller is authentic.

Caller authentication

A communication device is described along with various methods and systems for controlling the same. Methods are provided that monitor audio from a local and remote audio stream when determining whether to provide a mute notification on a muted call. In general, when a mute function of a communication device is active and a user attempts to speak, the system can analyze the user's local audio stream and the call's remote audio stream to determine whether characteristics exist to provide a mute notification to the user. The system provides mechanisms for controlling false positive determinations of speaking through mute by utilizing a combination of recorded characteristics and initiated timers that can be adjusted based on determinations made.

System and method for providing intelligent and automatic mute notification

A method, apparatus and computer program product for performing automatic enterprise software upgrades is presented. An install agent application of a target system authorizes a centralized controller to securely communicate with the target system. The install agent downloads an upgrade for an enterprise software application installed on said target system from the centralized controller and executes the upgrade for an enterprise software application installed on the target system.

Method and apparatus for performing automatable software upgrades using a lightweight serviceless install agent

System and method to translate displayed text of a computer application, the method including: intercepting a command to display text in a first language, the command comprising the text to display in the first language; extracting text to translate from the command; querying a translation mechanism by use of the extracted text; receiving translated text in a second language from the translation mechanism; and displaying the translated text in the second language.

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Milpitas, CA, United States of America

Wayne Wong