Other

Mindfabric, Inc.

Md Fab Capital L.l.c.

Wayne Chan

John P Del Favero, Jr

Satoru Isaka

Thomas Limerick

Thomas S Limerick

Methods and apparatus to process online interactions from numerous sources, coming from different time frames and systems. One embodiment includes a facilitator, an interaction processor, and an action generator. The facilitator facilitates interactions in one or more devices, where interactions typically occur. The processor can consolidate and analyze interactions from multiple sources, in different formats, and collected at different time frames, to extract intelligence from them. The processor processes such interactions, and generates an interaction descriptor for each interaction. A descriptor can include a generalization of the corresponding interaction, and at least a part of the interaction. Descriptors for different types of interactions can be represented by the same format to allow the processor to analyze them together. The action generator can improve on future interactions; refer an interaction to be responded by a human representative if necessary; and allow users to extract information from the analysis, and generate reports regarding the interactions. Future interactions can then be significantly enhanced, with customers having higher satisfaction level, and companies more accurately charting their future.

Online interaction processing

Improved approaches to accessing information are disclosed. The improved approaches permit access to information through user interaction with a series of menus. The menus within the series of menus are interrelated and contain words or phrases. A phrase, sentence or question is constructed from the user interaction with the series of menus. The resulting phrase, sentence or question can be processed to access and retrieve appropriate information. The improved approaches avoid the need for users to enter words or text characters through tedious and frustrating use of a keypad (particularly when reduced in size).

Method and system for information retrieval based on menu selections

A computer-aided method and apparatus to access information is disclosed. According to one embodiment, the apparatus includes a selector, a mapper and a generator. Through the selector, a person can select concepts and/or elements in the concepts. The mapper maps the selected concepts and elements to an inquiry. Then, the generator generates a response to the inquiry. The response can remain the same, independent of the order of the concepts selected by the person.

Growing community of inventors

Los Gatos, CA, United States of America

Wayne Chan