Other

Virtual Hold Technology Solutions, LLC

Virtual Hold Technology, LLC

Wayne Bevan

A system for enhanced customer experience workflows, comprising a workflow integration server configured to receive at least a plurality of customer interaction information, and configured to produce at least a plurality of interaction workflow events based at least in part on at least a portion of the customer interaction information, and configured to transmit at least a portion of the interaction workflow events via a network; wherein at least a portion of the customer interaction information is received from a customer interaction system, and at least a portion of the interaction workflow events are produced automatically, and at least a portion of the customer interaction information is received while an interaction is in progress, and at least a portion of the workflow events are produced and transmitted while the interaction is in progress.

System and method for enhanced customer experience workflow

A data processing network for processing work items according to a business process has one or more processing boundaries having connection to a data transfer network, one or more communication brokers distributed among and executable on the one or more processing boundaries, and a plurality of electronic queues distributed among the one or more processing boundaries, the queues managed by the one or more communications brokers.

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Hollister, CA, United States of America

Wayne Bevan