T-mobile Usa, Inc.

T-moblle Usa, Inc.

T-moblie Usa, Inc.

Warren J McNeel

Michael Thomas Hendrick

Adrian Buzescu

Karl Warfel

Gary Sentman

Jasdeep Singh Chugh

Stephen John O'Connor

Sally Abolrous

Mikkel Crone Koser

Richard Paul Turnnidge

Andrew Sherrard

Wen-Hsing Chang

Kevin Lau

Cristian Asandului

Ray Froelich

Dan Benson

Jie Hui

Christopher Harvey Joul

Sandesh Shetty

Srinivas Meka

Brandon Shurick

Brian Ehrhart

Ian McKerlich

Venetia Espinoza-Dawson

Marvin E Storey

James S Zerbe

Matthew Davis

A user device described herein suggests a change to a quality setting associated with the consumption of content from one or more content providers. The change is suggested based both on a user's data plan and on a service quality of content received by the user device. This user-selected quality setting is then provided to the telecommunication network, which reduces network resources available for transmission of the content based on the quality setting. Such reduced network resources cause the content providers to provide content at a service quality no greater than the quality setting. Also, the user may be presented with or defaulted to selecting an option for a program offering consumption of the video content free of charge when provided to the user at a limited service quality. When the user participates, consumption of video content is then conditionally excluded from a consumption metric of the data plan.

Data-plan-based quality setting suggestions and use thereof to manage content provider services

Processes and systems described herein enable improvement of quality of experience (QoE) of network services using an upsell framework of the network services. Embodiments of the present disclosure include determining, by a computing device, a network throttling event associated with a network throttling imposed on an account of a user. In response to the determining, the computing device may at least cause presenting of one or more upgrade options in a user interface. After receiving a user selection of an upgrade option of the one or more upgrade options, the computing device may at least cause an adjustment of the network throttling.

Upsell framework for network services

A preferred contact group centric interface for a communication device can be used to facilitate communications by a user. The user interface can be arranged to activate from a user's 'home page' on the display, from an idle screen that is accessed after a timeout period expires, or any other appropriate mechanism that activates the preferred contact group centric experience. A user selects the preferred contact group from among an array of the user's contacts. Once the contact group is configured, a minimal number of navigation/selection features is necessary to activate any number of communication modes available to the contacts. The contact group is configured such that simple and quick navigation between the contact members is achieved. The contact group can be presented in 2D and 3D arrangements, in any number of list or geometric configurations. A pricing plan can optionally be tied to each member of the contact group.

Preferred contact group centric interface

A service management system that enables a subscriber of a mobile telecommunication system to modify aspects of his or her service plan and have the modification to the service plan take effect immediately. The subscriber enters a modification request to an aspect of a service plan. The modification request is verified against a set of rules that defines acceptable changes to the service plan. If the proposed modification to the service plan is a valid change, the change to the service plan is immediately propagated to a billing system and to other systems that implement the service plan. The subscriber is notified when the modification to the service plan is complete, and the subscriber is billed on a going-forward basis in accordance with the rate structure applicable to the plan.

Service management system that enables subscriber-driven changes to service plans

A QoE (quality of experience) system utilizes QoS (quality of service) of a mobile network and specification of user device connected for providing a personalized metric (QoE) that represents an expected level of user experience at a geographic location. The personalized metric can be calculated based on the QoS of the mobile network at the geographic location and hardware/software characteristics of the user device to implement specific services at the user device using the mobile network. While QoS of the mobile network merely represents quality of network communication regardless of device characteristics, QoE can represent actual expectation of user experience at a user device using the mobile network.

Visualization of personalized quality of experience regarding mobile network

In some implementations, a telecommunications network can include a core network device communicatively connectable with user equipment (UE). The core network device can receive, via a network interface, an indication of a change to a user preference associated with the user device. The core network device can transmit a notification message including a pseudonymous identifier, the notification message based at least in part on the indication of the change. The UE can transmit, via a network interface, information of an account associated with the UE to a content provider. The information can include the pseudonymous identifier. The UE can then render content received from the content provider. The content provider can receive, via a network, the pseudonymous identifier and a request for content. The content provider can determine a quality setting associated with the pseudonymous identifier, and provide the content based at least in part on the quality setting.

Preference-aware content streaming

A method and system to test, monitor, and share revenue associated with third-party software applications operating on mobile devices over a network operator's wireless network. An application may be tested by the mobile application monitoring system to simulate the expected load of the application on a mobile device and the wireless network utilized by the mobile device, and to determine any services utilized by the application. Based on the simulation, the system determines a compensation arrangement under which revenue associated with the application will be shared between the network operator and the application provider. In some embodiments, the compensation arrangement is determined from a variable reward table. Revenue is shared inversely with an application's impact on customers and on the network operator.

Mobile application monitoring system

Techniques described herein relate to generating personalized quality of service (QoS) comparison of wireless services. A user device may obtain first service data from a first wireless service using a user account and obtain second service data corresponding to the first service data from a second wireless service. The user has a benefit of a user account access to the first wireless service, and does not have a benefit of a user account access to the second wireless service. The user device may then generate a comparison between the first wireless service and the second wireless service based on the first service data and the second service data.

Personalized quality of service comparison of wireless services

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Issaquah, WA, United States of America

Warren J McNeel