Walgreen Company

Warit Tulyathorn

Laura Jean Tebbe

Mark Alexander Jones

Jennifer Marie Levin

Nimesh S Jhaveri

Dejan Kozic

Susan G Heald

Sara B Frisk

Archana Dhruve

Heather K Hill

Jennifer A Comiskey

David T Blanchard

In a method for advanced identification of a customer, a customer may remotely place an order, intending to later go to a store to pick up the ordered item. The store may have a pick-up area (e.g., at the back of the store) where the customer can go to pick up the ordered item. To save the customer time, the customer may be identified when she enters the store so that an employee can obtain her ordered item and have it ready to pick up by the time the customer walks through the store and arrives at the pick-up area.

System and method for advanced identification of a customer

In a method for advanced identification of a customer, a customer may remotely place an order, intending to later go to a store to pick up the ordered item. The store may have a pick-up area (e.g., at the back of the store) where the customer can go to pick up the ordered item. To save the customer time, the customer may be identified when she enters the store so that an employee can obtain her ordered item and have it ready to pick up by the time the customer walks through the store and arrives at the pick-up area. To identify the customer, an initiation device may transmit a first signal that causes the customer's mobile electronic device to respond by transmitting a second signal, which may be utilized to generate a notification in the pick-up area notifying an employee to obtain the ordered item for pick-up.

In a method for advanced identification of a customer of a pharmacy, identification information of the customer is received at a first pharmacy computing device after an arrival of the customer at a pharmacy location and before an arrival of the customer at a pharmacy pick-up area of the pharmacy location. An identification of the customer is generated based on the received identification information. The identification of the customer is sent to a second pharmacy computing device. Using the second pharmacy computing device, and based on the second pharmacy computing device receiving the identification, an indication is provided to a pharmacy employee that the customer has arrived at the pharmacy location to pick up a previously prepared pharmacy order and that the pharmacy employee is to obtain the previously prepared pharmacy order for pick-up by the customer before the arrival of the customer at the pharmacy pick-up area.

System and method for advanced identification of a customer to decrease wait time for prescription

A pharmacist workstation that has a desk that is accessible to customers at a customer position in front of the desk; pharmacist seating directly behind the desk, from which a pharmacist can directly interact with a customer in front of the desk; a pass-through window to a secure preparation area; and a private consulting area that has an entrance that is located to a side of the pharmacist seating.

Pharmacist workstation

A pharmacy workspace that has a prescription station that has a prescription desk; a pharmacist station that has a pharmacist desk that is distinct from the prescription desk; a clinic station that has an examination room; and a reception desk that is centrally positioned between the three stations and separated from them by only an open circulation area.

Pharmacy workspace

A retail pharmacy workspace that has a clinic station where common acute health issues such as the flu and ear infections can be addressed by a medical assistant; boundary walls that at least partially surround the clinic station and include a doorway and a screening wall that has front and back ends and no doorway between those ends; at least one examination room within the boundary walls; a waiting room within the boundary walls, between the examination room and the doorway; a prescription station where prescriptions are filled; a pharmacy waiting area outside the boundary walls of the clinic station; and parallel rows of seating in the pharmacy waiting area that define front and back limits of a seating area that are arranged on lines that intersect the screening wall.

Growing community of inventors

Chicago, IL, United States of America

Warit Tulyathorn