Sap Se

Sap Ag

Wanling Zhang

Alain Gauthier

Mohannad El-Jayousi

Roy Ghorayeb

Farid Toubal-Seghir

Ghufran Iftikhar

James Zdralek

Rischa Poncik

Vincent LaVoie

Xuebo Liang

Rolan Abdukalykov

Roman Sauber

Jonathan Viau

A system, method, and computer program product for selecting, processing, and visually depicting information in real time using in-memory technology and user-customizable Sankey diagrams in a graphical user interface. Embodiments receive data describing contact interactions with a business establishment, select interactions occurring frequently during a given time span that led to selected target events, and aggregate similar interaction sequences into paths displayed with widths denoting relative flow quantities. Embodiments modify the depicted information according to user customization of the Sankey diagram. Coherent coordination of visual depiction by context, associated algorithms and models, data sources, event types, and various graphical indicia helps provide an intuitive exploratory situational overview and enables user-driven detailed investigations of complex data via manipulations of the Sankey diagrams. Business assessments and properly directed business actions may improve marketing campaign and customer service effectiveness and increase return on investment without requiring extensive user training or database expertise.

Sankey diagram graphical user interface customization

Methods and systems of the present disclosure provide techniques for analyzing behavior of and triggering action for a definable group. In an embodiment, a method may identify a group based on a Sankey diagram. For example, a group may include those users belonging to a journey or path of the Sankey diagram. The method may analyze behavior of the group, e.g., whether a group characteristic meets a pre-definable condition. The method may perform an action for the group. In an embodiment, the method may automatically identify group members and/or automatically perform at least one action for the group members based on satisfaction of the pre-definable condition.

Building business objects based on Sankey diagram

Methods and systems of the present disclosure provide techniques for selecting displayed data in a Customer Journey diagram as eligible for one of presentation of contextual data and analysis. The methods may further include analysis or presentation of the selected displayed data in a manner that maximizes the comprehensibility of the data. The techniques for selecting displayed data as eligible for presentation or analysis include at least one of: increasing the visibility of a selected path; selecting, or multi-selecting, paths and/or Nodes for analysis; rendering contextual data from a Customer Journey diagram according to a point of click; providing additional methods for presentation of contextual data or action options; providing granular drilling information regarding a Customer Journey on demand; and dynamically adjusting a point of focus according to a diagram selection.

Rendering details from user selections of mined data habits

Methods and systems of the present disclosure provide techniques for selectively providing mined customer data habits as source data to populate a Customer Journey as part of a Sankey diagram displayed on a User Interface. The mined customer data habits are selected for inclusion in the Customer Journey diagram according to at least one of: a user selection according to a mini-map; a modification based on metadata from a user selection; a modification of the available User Interface size according to a screen size; a recognition of content repetition in the Customer Journey; and an identification of sequential patterns as focus points in the Customer Journey diagram. In an embodiment, the method may automatically provide mined customer data habits to a predefined extent. The method may adapt a currently supplied miner customer data habit based on a user selection.

Generating metadata and visuals related to mined data habits

A computer implemented method may include requesting details of an object and attachments associated with the object. The attachment details for each attachment may include an attachment name and an attachment ID. In response to a selection of an attachment associated with the object, a determination may be made as to whether a cache already includes the selected attachment. If the cache includes the selected attachment, the selected attachment may be retrieved from the attachment cache. If the cache does not include the selected attachment, the attachment may be downloaded using an attachment URL. The attachment URL may be requested and generated based on the attachment ID. The downloaded attachment may also be stored in the attachment cache.

Business object attachments and expiring URLs

Example systems and methods of providing an indicator of execution progress of a computer task are presented. In one example, a command to perform a computer task is received. The command is compared to a log of commands for computer tasks previously performed on the computer system and their associated execution times. At least one execution time is retrieved from the log based on the comparison. An indicator indicating an estimated execution time for the computer task is provided for presentation to a user of the computer system based on the at least one retrieved execution time.

Computer execution progress indicator

Various embodiments of systems and methods for storing a hierarchical table as a markup language file are described herein. Initially the position of the cells included in the hierarchical table may be identified. The position of the plurality of cells includes a first dimension coordinate and a second dimension coordinate. The first dimension coordinate is inserted as a markup tag in the markup language file. The second dimension coordinate is inserted as a markup attribute corresponding to the markup language file. One or more cells, corresponding to a first dimension of the hierarchical table is selected. Data included in the selected cells is identified and stored in the markup attribute inserted in the markup language file.

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Montreal, Canada

Wanling Zhang