Oracle International Corporation

Siebel Systems, Inc.

Wai Pak

Suhas Rohit Mehta

Hari Krishna Gutlapalli

Shirish Kasturchand Kothari

Anil Kumar Annadata

Henry Dana Jay

Mingtse Chen

Rohit Bedi

Sanjeev Kumar

Yu Jen Wu

Marc Caltabiano

Zhanye Tong

Rohir Bedi

Sia Henry Saputra

Yunfei Zhang

A method and apparatus for push-model based index deletion. In one embodiment of the method, a first transaction is generated for deleting a first data object from memory. A first message is generated in response to generating the first transaction, wherein the first message comprises information related to an identifier of the first data object, and wherein the first message comprises information that indicates that the first data object was or will be deleted. The first message is then transmitted to a computer system that implements a search engine.

Push-model based index deletion

In one embodiment of the method, a first transaction is generated for deleting a record from a table of a database. In response the record is deleted from the table. Further in response to the generation of the first transaction, a copy of data of the record is stored in an entry of a transaction log before the record is deleted from the table. An instruction is then generated, and in response the record is restored to the table after the record is deleted, wherein the record is restored in the table using the copy of the data in the transaction log entry.

Restoring records using a change transaction log

A search system architecture is disclosed. The search system architecture includes a search server, which in turn includes a search services module and a search engine adapter. The search services module and the search engine adapter are communicatively coupled to one another. The search services module is configured to communicate with a user interface. The search engine adapter is configured to communicate with a search engine.

Data source-independent search system architecture

A mechanism for dynamically configuring searchable fields of interest within an enterprise-wide search center is provided. Such functionality is provided through the creation and maintaining of an abstraction layer that represents the searchable fields of interest, which are gathered from the total available fields from enterprise-wide searchable objects. The abstraction layer is defined through the use of a field mappings file that relates searchable fields of interest in searchable objects with fields within a search index accessible to the search center. The field mappings file can provide the defined relationships between searchable object fields and search index fields at runtime of a user session, thus avoiding a rigid configuration at the time of search center initialization. Through such runtime modification of the abstraction layer, costly downtime due to revision of a configuration of the search center can be avoided and a dynamic flexibility in the presentation of the fields in the searchable objects can be provided without a need for modification of the searchable objects themselves.

Method and apparatus for employing a searchable abstraction layer over enterprise-wide searchable objects

A method and apparatus for push-model based index updating. In one embodiment of the method, a first transaction generated for modifying or inserting a first data object into a memory. A first message is generated in response to generating the first transaction, wherein the first message comprises information related to an identifier of the first data object, wherein the first message comprises information that indicates that the first data object was or will be modified or inserted into the memory, and wherein the first message comprises a copy of some or all of the data contents of the first data object; transmitting the first message to a computer system that implements a search engine.

Push-model based index updating

A method, system, computer system, computer program product and application programming interface to support the use of multiple external messaging systems from within an application program and to track activities performed using any of the multiple external messaging systems. The application program allows a preferred messaging system to prepare, send, and receive messages from within the application program to be specified for each user of the application program. Multiple external messaging systems are available to be configured as the preferred or default messaging system for a given user. Activities performed using any of the external messaging systems can be tracked in a comprehensive collection of data about activity performed via the application program.

Universal support for multiple external messaging systems

Search server architecture using a search engine adapter

Enhance search experience using logical collections

A method and apparatus for transferring records between database tables using a transaction log. In one embodiment of the method, a first application generates a transaction for deleting a record from a first table in a database. In response to the generation of the first transaction, a copy of the record is stored in an entry of a transaction log before the record is deleted from the first table. A second application generates an instruction for copying the record from the transaction log to a second table, and the record is copied from the entry to the second table.

Transferring records between tables using a change transaction log

A method, system, computer system and computer program product to enable a single interface to be used to prepare and present messages in a variety of different formats. For example, the single interface can be used to prepare, receive or display messages in different languages, such as English or Japanese, which require different character sets. Furthermore, the single interface supports preparing, sending, and receiving messages in multiple text formats, such as plain text, rich text, and Multiple Internet Mail Extension (MIME) format. A message can be received in a native format, and a format for providing a response to the message can be dynamically selected. The response is provided in the dynamically-selected format.

Dynamic support of multiple message formats

An apparatus and method for maintaining data for multi-channel communication queuing associated with different media formats such as telephone, email, and fax. A list of agent data includes information related to types of communication media an agent can access. The data can further include information related to an agent's skills, a list of media routes, statistics for communication channels of specified media types, statistics for an agent, and journals for work items. Priority values for the media routes, the maximum number of queued items for the media routes, and times for escalating a work item can also be included.

Adaptive communication application programming interface

A mechanism for dynamically configuring searchable fields of interest within a search center is provided. A field mappings file is used to define relationships between searchable fields of interest in searchable objects and fields within a search index accessible to an enterprise-wide search center. The field mappings file can provide the defined relationships between searchable object fields and search index fields at runtime of a user session, thus avoiding a rigid configuration at the time of search center initialization.

Search center dynamic configuration using field mappings

A method and apparatus for inter-module communication is disclosed. The method includes forming a message that includes customer relations management system information. The customer relations management system information may include, for example, agent information, work item information, queuing information, statistical information, connection information or rule information, among other such information. The message can be communicated in order to perform a function, such as an agent-related function, a work item-related function, a statistics-related function or an administrative function, for example. The message can be, for example, a command, a request or a notification.

Extensible interface for inter-module communication

An apparatus and method that stores a status of a system immediately before an interruption of a power supply. A request for a status-storing process is outputted from an application to a check point manager in a module. A request for an execution of a snapshot output to components such as the application and a device driver is outputted to the manager. A sequence at this time is based on a sequence recorded in a status-storing database and represents a dependence relation between the components. When each component receives the request for the snapshot output, a function existing in a particular address for each component is read and the component status is outputted as a snapshot file through the manager to a non-volatile memory.

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Hercules, CA, United States of America

Wai Pak