International Business Machines Corporation

Wai Man Lee

Hon Chung Tang

Ka Chun Wong

Wing Kong Yip

Chih-Wen Su

Li-Ju Chen

Ying-Chen Yu

Jeff H C Kuo

Yi-Hsin Cheng

Ming Tung Lau

A method for sending a plurality of alternate contact information associated with an online communication system. The method may include receiving an electronic message associated with the online communication system, wherein the electronic message is addressed to a recipient from a sender. The method may also include identifying a recipient inbox using a plurality of directory information associated with the received electronic message. The method may further include determining the identified recipient inbox satisfies at least one of a plurality of alternate contact criteria. The method may also include transmitting a plurality of alternate recipient contact information within a simple message transfer protocol (SMTP) response to the sender based on the plurality of determined alternate contact criteria being satisfied.

Handling various scenarios where an email recipient is not available

Routing a message to a recipient based on a topic associated with the message may include: receiving a message lacking a recipient address; searching for at least one recipient address based on a topic associated with the message; and sending the message to the at least one recipient address.

Routing a message based upon user-selected topic in a message editor

Cigarette lighter

Growing community of inventors

Hong Kong, China

Wai Man Lee