Sap Ag

Vyacheslav Gomov

Janaki P Kumar

Igor Tsyganskiy

Deborah Elizabeth Rodgers

Vitaliy Stulski

Dmitri Liakh

Vivek Bhanuprakash

Johnnie Wilkenschildt

Joaquin Garcia Fink

Susanne Zeller

Lewis W B Charnock

Vidya Chadaga

Embodiments of methods and systems consistent with the present invention enable data-focused analysis of an application by reorganizing execution information generated by an application into categories associated with the data objects used by the application, and displaying or otherwise using the reorganized information for analysis, debugging, execution tracing, etc. of the application. Thus, the application execution information is presented from the data standpoint instead of from the execution sequence standpoint.

Methods and systems for data-focused debugging and tracing capabilities

An improved user interface improves call center agent responsiveness by persistently (i.e., without interruption) displaying key information at fixed locations in an integrated user interface. The integrated user interface may be partitioned into physical areas on the agent's display screen. While some areas of the agent's display screen may rapidly change, at least one area in a reserved location may persistently display a collection of interaction-specific information that the call center agent can view at all times during a call/chat/email session. The user interface persistently displays each piece of key information at a reserved and unchanging physical location on the agent's screen.

User interface persistent context area

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Cupertino, CA, United States of America

Vyacheslav Gomov