Servicenow, Inc.

Vivian Tero

Chinna Babu Polinati

Madhavi Puvvada

Brandon Thomas Trudel

Manish P Gupta

Purushottam Shridhar Amradkar

Viral Shah

Jesus Antonio Castro Cisneros

Guarav Yakhmi

Richard Kenneth Reybok

David Victor Barkovic

Harold Byun

Romit Banerjee

Nikhil Lakshman

Brandon Trudel

Chinna Polinati

Purushottam Amradkar

A system may include a database disposed within a remote network management platform, a server device disposed in the platform, and a client device. The database may contain representations of configuration items, such as computing devices and software applications associated with the managed network. The server device may provide a graphical user interface including a sequence of panes to the client device. The sequence of panes may include an identifier pane, an identification rules pane, and a reconciliation pane. Each pane may include data entry fields that are operable to define a new class of configuration item. The server device may receive, by way of the graphical user interface, a definition of the new class that uniquely identifies configuration items of a particular type using at least the attributes. The server may store, in the database, the definition of the new class.

Guided configuration item class creation in a remote network management platform

An embodiment may involve transmitting, to a first client device, a representation of a first graphical user interface. The first graphical user interface may define fillable web-based forms. The embodiment may involve receiving, from the first client device, a first submission of the fillable web-based forms. The embodiment may involve transmitting, to a second client device, a representation of a second graphical user interface. The second graphical user interface may allow the second client device to fill out the fillable web-based forms. The embodiment may further involve receiving, from the second client device, a second submission of the fillable web-based forms. The embodiment may further involve determining numerical scores associated with each of the fillable web-based forms. The embodiment may also involve transmitting a representation of a third graphical user interface. The third graphical user interface may show the fillable web-based forms and their respective numerical scores.

Graphical user interface for inter-party communication with automatic scoring

A system may include a database containing representations of configuration items associated with a managed network that is managed by a remote network management platform. The system may also contain a server device that may be configured to determine a set of duplicate representations of a particular configuration item of the configuration items. The configuration items may relate to computing devices and software applications disposed within the managed network. The server device may be further configured to generate a master representation from the set of duplicate configuration items. The server device may replace, in the database, the set of duplicate representations with the master representation.

De-duplication of configuration items related to a managed network

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San Francisco, CA, United States of America

Vivian Tero