Servicenow, Inc.

Vishal Rao

Haviv Rosh

Yuval Rimar

Sreenevas Subramaniam

Stephen Scott Tucker

Amit Chandulal Dhuleshia

Chris Nguyen

Hardik Modi

Oron Subayi

Evan Qu

Yevgeny Dreyband

Jason Ziccardi

Persistent storage may include a configuration management database (CMDB), the CMDB representing devices and software applications disposed within a managed network and relationships therebetween. A proxy server may be configured to relay discovery information between a plurality of endpoint devices associated with the managed network and the CMDB, wherein respective discovery agents are disposed within each of the endpoint devices, and wherein the proxy server contains one or more processors configured to execute program instructions that perform operations including: (i) receiving, from a discovery agent disposed within an endpoint device, a discovery payload, wherein the discovery payload includes: a configuration of the endpoint device and information regarding one or more software applications installed on the endpoint device, and wherein the proxy server did not request the discovery payload; and (ii) transmitting, by the proxy server, the discovery payload to the CMDB.

Unified agent framework including push-based discovery and real-time diagnostics features

Systems and methods for mapping configuration items to business functions within a corporate infrastructure are disclosed. Discovery processes to automatically create and update service maps may introduce an artificial dependency between configuration items that is not necessary to the business function represented in the service map. These unnecessary dependencies may be considered 'noise' and unnecessarily complicate the service map. Using machine learning techniques and procedures to identify short lived connections embodiments in accordance with this disclosure, dependency connections that may be considered noise may be detected and flagged. Once detected, these connections may be automatically removed from the service map to improve its accuracy and usefulness. Additionally, a user interface is provided that explains the 'reason codes' for identification of noise connections. Reason codes allow a user to understand how the machine learning algorithm traversed a decision tree to identify a connection as noise.

Traffic based discovery noise reduction architecture

Growing community of inventors

Waltham, MA, United States of America

Vishal Rao