Nuance Communications, Inc.

Bevocal, Inc.

Vipul Niranjan Vyas

Kevin M Stone

Assaf Baciu

Rohit Dhawan

Bertrand A Damiba

Ryan J Bush

Anthony Rajakumar

Navneet Raja

David E Hartig

Michael G Linnert

A system, method and computer program product are provided for activating a cellular phone account utilizing automated speech recognition. In use, information about a user is received over a network utilizing automated speech recognition. Thereafter, a cellular phone account is activated based on the information received utilizing the automated speech recognition.

System, method and computer program product for activating a cellular phone account

Self-service application and method facilitate the ability of a self-service system to resolve conflicts in an automated fashion. When a user 'opts-in' to a product offer presented to the user by the self-service system, the self-service system determines if the offered product conflicts with an existing product or characteristic associated with the user's account. If there is a conflict and the conflict can be better explained in another communication channel, the self-service system informs the user that there is a problem with the user purchasing the product, and offers to provide more information via a second communication channel. If the user accepts such offer, the self-service system begins communicating with the user about the conflict in the second communication channel. In one embodiment, in transitioning to the second communication channel, the self-service system maintains the user state information.

Self-service system and method for using multiple communication channels to communicate with a user regarding a conflict with a product

A system, method and computer program product are provided for collecting information utilizing speech recognition. After receiving a specification, a voice application is configured based on the specification. During use, the voice application is capable of collecting information utilizing speech recognition.

Configurable information collection system, method and computer program product utilizing speech recognition

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Mountain View, CA, United States of America

Vipul Niranjan Vyas