Convergys Cmg Utah Inc.

Netcracker Technology Solutions, Inc.

Vince Hoeser

David Horn

Girish Bakhru

Vadim Pokotylo

Mark Mabel

Paul Stephens

Charles Kaake

Kevin Elmore

Kevin Kelly

Hal Rodriguez

Linda Horne

Linda Horn

A comprehensive electronic business support system comprises three layers: (1) the business layer, including various smart components which unify data and business processes across all customer interactions; (2) the integration layer, including various communications messaging interfaces and enterprise application integration adapters, which provide a flexible, automated, and process driven solution for integrating across business applications and operations support systems; and (3) the presentation layer, including various customer views, which are presented via particular business portals. A smart component server provides the core services and comprehensive business process logic required to successfully conduct business online. The communications messaging interfaces integrate with back-office systems for functions such as billing, provisioning, and interconnection.

System and method for establishing electronic business systems for supporting communications services commerce

Growing community of inventors

Lafayette, CA, United States of America

Vince Hoeser