Motorola Solutions, Inc.

Vinayak Reddy

Isabel Firpo

Parveen Gupta

Doris E Ford

Jill M Hillman

Marcus P Snyder

Methods and systems for improving a call queue at a dispatch center. One system includes an electronic computing device communicatively coupled to a first call workstation and a second call workstation. The electronic computing device includes an electronic processor configured to receive a first call, direct the first call to the first call workstation, analyze the first call for a key incident factor, calculate a first estimated call length based on the key incident factor, and determine, based on the first estimated call length, whether to assign a queued call, received at the electronic computing device after the first call, to the first call workstation or to the second call workstation.

Growing community of inventors

Thornton, CO, United States of America

Vinayak Reddy