Cisco Technology, Inc.

Vinay Sheshadri

Michael Margulis

Subramaniam Baskaran

Scott Phuong

Bixia Yan

Ian Edward Torbett

Jake M Troychak

Zachary Weil Lovoy

An example method of implementing a layered feature set management model by a service monitoring system includes: monitoring a feature set configuration associated with a specified application instance; setting, based on the feature set configuration, a feature set level transition marker associated with the specified application instance; identifying, based on a current feature set level associated with the specified application instance and the feature set level transition marker, a new feature set level associated with the specified application instance; identifying a new feature set corresponding to the new feature set level and one or more roles associated with a specified user; and configuring a graphical user interface (GUI) enabling the new feature set for the specified user of the specified application instance.

Layered feature set levels in service monitoring system

A method for ensuring secure access by a debugger to a privileged debug service for trouble shooting a product of a customer during a debug session is disclosed. Secure access is provided via an intermediate SID server. The method includes invoking a secure login process for accessing the privileged debug service, resulting in generation of a challenge string to be provided to the SID server upon determining that the customer has authenticated and has the rights for granting access to the privileged debug service. The method also includes receiving from the debugger a response string indicating that the debugger has successfully authenticated with the SID server, validating the response string, and providing the debugger with access to the privileged debug service by receiving input from the debugger indicating one or more commands/actions to be executed on the privileged debug service and executing the indicated commands/actions on the privileged debug service.

Secure interactive debug

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San Jose, CA, United States of America

Vinay Sheshadri