Genpact Luxembourg S.à R.l. II

Genpact Luxembourg S.a.r.l.

Vikram Jha

Vivek Saxena

Lavi Sharma

Kathryn Stein

Shantanu Ghosh

Sachin Gupta

Anand Jhaveri

Harmeet Kaur

Rajesh Sanghvi

A method for assessing user experience includes determining one or more experience journey maps, identifying personas included in the one or more experience journey maps, and collecting user experience related data from the personas included in the one or more experience journey maps. The method further includes identifying user experience gaps based on an analysis performed on the experience related data collected, and providing a graphical representation that highlights the user experience gaps. The method also includes generating recommendations for execution to mitigate the user experience gaps highlighted in the graphical representation, monitoring and tracking a progress of the executed recommendations, and performing automated monitoring and offset metric tracking of targeted experience-related input metrics used to gauge a performance of the executed recommendations.

Method and system for measuring, monitoring and enhancing user experience for personas across their end to end journey

The present disclosure relates to determining automation potential of a process by dividing the process into subsidiary processes corresponding to five hierarchical tiers, assessing the subsidiary processes by selecting a value for each of one or more parameters for each of the subsidiary processes at the tier five, computing a score for the subsidiary processes at the tier five based on the selected values, identifying a category of automation for the subsidiary processes in the tier five based on the score for the subsidiary processes at the tier five; determining an automation potential indicator for the subsidiary processes in the tier five based on the category of automation and the score; computing a maximum automation potential indicator and an automation potential indicator at each hierarchical tier based on a maximum automation potential indicator and an automation potential indicator at immediately lower tier to compute the automation potential for the process.

System and method for determining automation potential of a process

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Kolkata, India

Vikram Jha