Capital One Services, LLC

Vijaya Pasam

Steven Dang

Douglas Slattery

Jason Gould

Christopher Akatsuka

Jennifer Jiang

Bhuvaneswari Balasubramanian

Japan Bhatt

Maten Mathew Navarifar

Jonathan Ji-Ching Lee

Spencer Pierce Martin

Esmat Zare

Saira Zaman

Mani Afsari

Kenneth Cardozo

Venkateshwar Parpelli

Landon Nehmer

Jitender Jain

Tausif Shahid

Daniel Nizinski

Bijun Du

Vikrant Khenat

Methods and systems for extracting and processing data using optical character recognition in real-time environments. For example, the methods and systems provide novel techniques during extracting data using OCR and for a mechanism to process that data. These methods and systems are particularly relevant in real-time environments as the methods and system limit the need for manual review.

Systems and methods for extracting and processing data using optical character recognition in real-time environments

A device obtains image data associated with a document. Using a first machine learning model, the device determines, for the document, a first classification of one of a plurality of document types and a first confidence score associated with the first classification, and a second classification of one of the plurality of document types and a second confidence score associated with the second classification based on the image data. The device determines a difference between the first confidence score and the second confidence score, compares the difference and a threshold value, and accept the first classification of the document when the difference satisfies the threshold value.

Platform for document classification

A system includes one or more memory devices storing instructions, and one or more processors configured to execute the instructions to perform steps of a method for automatic communication failure recovery. The system may receive customer data associated with a customer and generate a message based on the customer data. The system may transmit the message to the customer and upon determining that the customer has failed to engage the message within a predetermined amount of time, the system may monitor an application service to detect when the customer logs in and then generate a communication link between a CSR terminal and the customer's device and cause a communication interface within the application to launch on the customer's device.

Automatic communication failure recovery systems

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Frisco, TX, United States of America

Vijaya Pasam