T-mobile Usa, Inc.

Vigneshwaran Ganesan

Jie Hui

Kristian D Taylor

Maria Huynh

The disclosed system obtains data entries associated with a user including segmentation, preferences, behavior elements, contextual events, and trust expectations. The system obtains data entries associated with the wireless telecommunication network including available products, available promotions, and selling channels. The system receives an indication to initiate an interaction between the user and a channel associated with the wireless telecommunication network, where the interaction is aimed at completing a task. Based on the indication to initiate the interaction, the data entries associated with the user, and the data entries associated with the wireless telecommunication network, the system generates a first question to present to the user. The system receives a response to the question from the user. Based on the response, the system generates a second question to present to the user, where the second question furthers completion of the task.

Personalizing an interaction between a mobile device associated with a user and an application or a website associated with a wireless telecommunication network

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Fort Worth, TX, United States of America

Vigneshwaran Ganesan