Other

Freshworks, Inc.

Vignesh Girishankar

Govind Patel

Deepak Balasubramanyam

Hrishikesh Premkumar

Prasannan Narayanasamy

Siddharth Gopalasundaram

Karthik Viswanathan

A N Sankar Ganesh

A computer-implemented process for displaying one or more message channels may include arranging the one or more message channels for a user of a computing system to view. Each of the one or more message channels may include a message channel icon, a message channel name, a message, a timestamp of the message, and a badge number.

Updatable message channels/topics for customer service interaction

A process for balancing loads among active agents within an agent group. The process may include distinguishing, by a load balancing server, an active conversation from an inactive conversation. The process may also include assigning, by the load balancing server, the active conversation from one active agent to another active agent depending on a number of active conversations assigned to each of the plurality of active agents within the agent group.

Intelligent assignment of agents

Growing community of inventors

Chennai, India

Vignesh Girishankar