Bank of America Corporation

Verion S Watson, Iii

Eric Dryer

A device includes a memory configured to store prioritization thresholds. The prioritization thresholds include one or both of threshold values and threshold ranges associated with an age and an amount of exceptions. A processor of the device receives exceptions associated with operation of at least a portion of the plurality of ATMs. For each exception of the plurality of exceptions, the processor determines, based on a comparison of an age property of the exception to an age threshold of the prioritization thresholds, an age score for the exception. The processor determines, based on a comparison of an amount property of the exception to an amount threshold of the prioritization thresholds, an amount score for the exception. Based on the age and amount scores, a prioritization score is determined for the exception which corresponds to a measure of an order in which action should be taken to resolve the exception.

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Charlotte, NC, United States of America

Verion S Watson, Iii