Bank of America Corporation

Venkateswar Rao Nerella

Srinath Nelakuditi

Balamurali Lakshminarayanan

Phani Raj Gattu

A method comprises receiving a first request from a source, the first request comprising an identification of a first person, a source of the first request, and an indicator whether the first person is currently available for communication. The method further comprises assigning a weight to each of the identification of the person, the source, and the indicator whether the first person is currently available for communication, wherein the assigned weights are based on historical data about the first person and summing each of the assigned weights to produce a prioritization factor. The method further comprises sending the first request to a first telephone dialer if the prioritization factor for the first request is above or equal to a threshold and sending the first request to a second telephone dialer if the prioritization factor for the first request is below the threshold.

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Hyderabad Telangana, India

Venkateswar Rao Nerella